VGraple CRM

VGraple CRM is a powerful WhatsApp CRM built for businesses that want to manage customer conversations at scale - without the complexity of enterprise tools.

Whether you're a small support team or a growing business, VGraple CRM gives you everything you need to respond faster, automate smarter, and never miss a message.

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📥 UNIFIED TEAM INBOX
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All your WhatsApp conversations in one real-time inbox. Assign chats, track open and resolved conversations, and collaborate with your team - without forwarding screenshots or losing context.

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⚡ FLOW AUTOMATION
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Build automated conversation flows with a visual editor. Trigger messages based on keywords, send multi-step sequences with delays, collect customer responses, and route conversations - all without writing code.

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📢 BROADCASTS
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Send bulk messages to your contacts using approved WhatsApp templates. Reach your entire customer base with promotions, reminders, or updates - in seconds.

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🤖 AI-POWERED REPLIES
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Let AI suggest the perfect reply for every conversation. Powered by OpenAI, VGraple CRM reads the chat context and drafts a response so your team can reply in one tap.

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🔔 INSTANT PUSH NOTIFICATIONS
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Never miss a customer message. Get push notifications the moment a new conversation arrives - even when the app is in the background.

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📋 TEMPLATE MANAGEMENT
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View, sync, and create WhatsApp Business message templates directly from the app. No need to log into Meta's Business Manager for everyday template work.

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📊 ANALYTICS
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Track conversation volumes, response times, and team activity. Understand your busiest hours and make data-driven decisions to improve customer experience.

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👥 MULTI-TEAM SUPPORT
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Manage multiple organisations from a single account. Switch between workspaces, invite team members, and control access - all from one login.

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🔒 SECURE & RELIABLE
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Built on the official Meta WhatsApp Business API. Your data is encrypted in transit, stored securely, and never sold to third parties.

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REQUIREMENTS
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• A WhatsApp Business API account (via Meta)
• An active VGraple CRM account at crm.vgraple.co.in

For support or enquiries: info@vgraple.com