Reviews of SMS-Magic

By: Screen-Magic Mobile Media Pvt Ltd App

List of user reviews and ratings for SMS-Magic

Total ratings

3.92 (Rating count: 67)

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Review summary

SMS-Magic is praised for its ease of use, effective Zoho integration, and excellent customer support. It supports powerful features like Twilio integration and is valuable for business SMS communication. However, users commonly report connectivity problems with Zoho, unreliable message sending, and insufficient notification alerts. The app's template management and login via Zoho SSO also present challenges. Despite these issues, its functionality and support are appreciated.

Pros

Easy to use and great for SMS communication, especially with Zoho integration.
Good customer service, with attentive and helpful support team.
Allows integration with Twilio, enabling control over numbers and API with 2-way SMS.
Efficient back-end functionality and useful for business communication.

Cons

Frequent issues with app disconnecting from Zoho and failing to send messages reliably.
Lack of features in the app such as template search and folder selection causing inconvenience for users with many templates.
Problems with notification system not alerting users consistently about incoming messages.
Issues with logging in using Zoho single sign-on, causing frustration among users.
Poor message handling when exiting the app mid-send; messages may be lost instead of saved as drafts.

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User Reviews

Recent rating average: 2.80

All time rating average: 3.92

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47% (9)

Date	Author	Comment
2024-11-22	Sh*****	Great Application, easy to use , great support. Recommended to all
Great Application, easy to use , great support. Recommended to all
2024-02-25	Du*****	Easy Back End, Front End Needs Updates. The web app makes it tough for agents to send SMS since they cannot choose a template folder, nor can they type in to search for a specific template when using a Zoho module to open the SMS Magic app. Makes for a lot of searching when we have 100+ templates built.
Easy Back End, Front End Needs Updates. The web app makes it tough for agents to send SMS since they cannot choose a template folder, nor can they type in to search for a specific template when using a Zoho module to open the SMS Magic app. Makes for a lot of searching when we have 100+ templates built.
2023-08-04	Ai*****	Easy to use.
Easy to use.
2023-06-22	Sn*****	The App is so casual that it offers💔🖕
The App is so casual that it offers💔🖕
2022-06-29	Ma*****	This company is horrible. This app would continuously disconnect from Zoho. It would cease to function and you would have absolutely no indication that your SMS was being lost. In testing we found that customers would think they were sending an SMS, but it would fail to get to us. We had paid for one year of service and they refused to refund when it kept failing to work with our CRM
This company is horrible. This app would continuously disconnect from Zoho. It would cease to function and you would have absolutely no indication that your SMS was being lost. In testing we found that customers would think they were sending an SMS, but it would fail to get to us. We had paid for one year of service and they refused to refund when it kept failing to work with our CRM
2022-05-31	Ta*****	Not impressed with this app. Would not recommend using. I use this app for work to text clients. Most of the time the app doesn't notify you that you have a message and it doesn't matter how any times you delete the app and re-install the app. Consistently fails to send messages and if you leave the app before the message is sent it doesn't finish sending the message and deletes the message you were trying to send instead of saving it as a draft.
Not impressed with this app. Would not recommend using. I use this app for work to text clients. Most of the time the app doesn't notify you that you have a message and it doesn't matter how any times you delete the app and re-install the app. Consistently fails to send messages and if you leave the app before the message is sent it doesn't finish sending the message and deletes the message you were trying to send instead of saving it as a draft.
2022-05-21	Jo*****	Ridiculous that I have the same issue with your app not allowing the Zoho login, as previous users have reported here, only to have you tell them to contacr customer service. An app either works out of the box or it does not. No one running a business is going to spend time with customer service when you could have posted the fix, as I see it has been reported on other reviews.
Ridiculous that I have the same issue with your app not allowing the Zoho login, as previous users have reported here, only to have you tell them to contacr customer service. An app either works out of the box or it does not. No one running a business is going to spend time with customer service when you could have posted the fix, as I see it has been reported on other reviews.
2021-11-18	Ch*****	For like business and more personal options
For like business and more personal options
2021-10-27	Tr*****	Pathetic, messages don't come through, read msgs don't disappear from the screen. Poor functionality
Pathetic, messages don't come through, read msgs don't disappear from the screen. Poor functionality
2021-09-13	Ma*****	Great app. Love the customer service. I use it with Zoho integration.
Great app. Love the customer service. I use it with Zoho integration.