Reviews of Flypass

By: Flypass

List of user reviews and ratings for Flypass

Total ratings

3.14 (Rating count: 815)

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Review summary

Users appreciate Flypass's good service and competitive tariffs, but common issues include significant delays in balance updates, frequent login problems, and payment method limitations. The app's inability to separate services results in extra charges, and payment failures at tolls due to app errors cause frustration. Additionally, users report poor interface design, lack of customer service access, and missing features like QR code activation and motorcycle compatibility.

Pros

Good service appreciated by users.
Competitive tariffs offered.
Some users find the app's functionality satisfactory despite issues.
Availability of dedicated lanes (exclusive and mixed) improves service at some tolls.

Cons

Delay in balance recharge reflecting in the app, sometimes up to 72 hours or more.
App frequently fails to remember login credentials, requiring repeated sign-ins.
Inability to separate services leading to extra charges.
App sometimes not recognizing balance despite having funds, causing payment failures at tolls.
No option to change or update payment methods, especially for credit cards and Bancolombia products.
Poor user interface and lack of an integrated customer service button.
Issues with camera QR reading functionality to activate Flypass.
High commission fees on low recharge amounts.
Not supporting motorcycle users despite service claims.

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User Reviews

Recent rating average: 2.20

All time rating average: 3.14

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122% (11)

Date	Author	Comment
2025-01-18	Ni*****	Métanse a mejorar la app es muy mala. Buenas tarifas pero gopass es más fluida. Lo términos de pago son una pesadilla meterlos.
Métanse a mejorar la app es muy mala. Buenas tarifas pero gopass es más fluida. Lo términos de pago son una pesadilla meterlos.
2025-01-15	Ca*****	Excelente servicio
Excelente servicio