Reviews of tpg

By: Transports publics genevois App

List of user reviews and ratings for tpg

Total ratings

2.13 (Rating count: 3,317)

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Review summary

Most reviews condemn the latest TPG app update for a clunky, non-intuitive UI replacing a functional old version. Users report unreliable real-time timings, phantom buses, and disappearing departures. In-app ticketing is broken (tickets only by SMS, unclear which ticket to buy). Stop search is slow and hard to use. A few note minor positives like checking times and adding a stop to the home screen, but overall sentiment is negative.

Pros

Very good and useful
Ability to add a specific bus stop to the home screen
Useful for checking bus times

Cons

UI/UX degraded after update; users prefer the old app and find the new interface hard to use
Ticketing is not in-app; you can only buy tickets by SMS, which is confusing and costly
Unreliable live times/departures with phantom buses and missing or outdated schedules
Cumbersome search and navigation; slow stop search and difficult departures list; stops not easy to find

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User Reviews

Recent rating average: 1.10

All time rating average: 2.13

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83% (52)

Date	Author	Comment
2026-07-24	Ig*****	Completely unreliable. Will tell you it's late and the bus will arrive early, the bus will be cancelled and the app won't say anything, if it makes times changes it will tell you when its too late already. Untrustworthy, better off using SBB or google maps, which are also simpler to navigate. I've been using the tpg app for 7 years, its decline is noticeable, you can simply no longer rely on it.
Completely unreliable. Will tell you it's late and the bus will arrive early, the bus will be cancelled and the app won't say anything, if it makes times changes it will tell you when its too late already. Untrustworthy, better off using SBB or google maps, which are also simpler to navigate. I've been using the tpg app for 7 years, its decline is noticeable, you can simply no longer rely on it.
2026-03-03	A *****	if i can score this app with Zero, i would have done so. Whoever are the IT Developers of this app, have poor cognition, poor intelligence, poor foresight, poor capabilities. Just another European tech with poor capacity. You cannot buy anything from the app. You have to text whatever number to purchase a ticket. It also does Not explain what zones are attributed for each ticket.
if i can score this app with Zero, i would have done so. Whoever are the IT Developers of this app, have poor cognition, poor intelligence, poor foresight, poor capabilities. Just another European tech with poor capacity. You cannot buy anything from the app. You have to text whatever number to purchase a ticket. It also does Not explain what zones are attributed for each ticket.
2026-02-05	sj*****	tpg+ app not working for > 2 weeks. Server not available.
tpg+ app not working for > 2 weeks. Server not available.
2026-01-27	Ar*****	I am a bit lost fornthe purpose of this app. The schedule seems to be not up to date and SBB app has more reliable sources. For example, bus 22 is unpredictable... will it come on time or will it be canceled or late? It's always a lottery. confusing times in the departures tab (nearby). Doing math with deviations is counterproductive and leads to missed departures and messed up planning. Lack of favourite stops and slow search of a bus stop by name (takes ~5seconds on S22)
I am a bit lost fornthe purpose of this app. The schedule seems to be not up to date and SBB app has more reliable sources. For example, bus 22 is unpredictable... will it come on time or will it be canceled or late? It's always a lottery. confusing times in the departures tab (nearby). Doing math with deviations is counterproductive and leads to missed departures and messed up planning. Lack of favourite stops and slow search of a bus stop by name (takes ~5seconds on S22)
2025-10-01	Ne*****	l'ancienne app était mieux, pourquoi avoir downgrade ?
l'ancienne app était mieux, pourquoi avoir downgrade ?
2025-09-04	Al*****	application impossible à utiliser. impossible d'acheter un billet Balexert-Mies Gare avec cette apllication. c'est plus facile d'acheter un billet international transfrontaler suisse-france que passer du canton de Genève au canton de Vaud.
application impossible à utiliser. impossible d'acheter un billet Balexert-Mies Gare avec cette apllication. c'est plus facile d'acheter un billet international transfrontaler suisse-france que passer du canton de Genève au canton de Vaud.
2025-07-24	Gi*****	terrible experience, in france the bus drivers are horrible and often leave earlier than what specified in timetables, making you lose the bus change. Zone 250 line 66/60 to go from saint genis to gare cornavin
terrible experience, in france the bus drivers are horrible and often leave earlier than what specified in timetables, making you lose the bus change. Zone 250 line 66/60 to go from saint genis to gare cornavin
2025-07-08	Ni*****	Unnecessarily unclear, buggy, and ridiculously unreliable. The TPG app has worsened even more than their services, and that's saying a lot. I remember when you could look at the timetables by the stops and actually trust that your bus would arrive when it was supposed to. Now, you have an app that can not be trusted at all. Phantom buses (buses that appear in the app but don't really exist) are way too common. BTW for 3 CHF/h I expect the AC to be on in a full bus when it's 35°C outside.
Unnecessarily unclear, buggy, and ridiculously unreliable. The TPG app has worsened even more than their services, and that's saying a lot. I remember when you could look at the timetables by the stops and actually trust that your bus would arrive when it was supposed to. Now, you have an app that can not be trusted at all. Phantom buses (buses that appear in the app but don't really exist) are way too common. BTW for 3 CHF/h I expect the AC to be on in a full bus when it's 35°C outside.
2025-06-20	Ju*****	perfect example of breaking something that worked just fine. the old app worked just right, the new app is borderline unable because the new interface sucks so much. I used to love the old Tpg App, now I just use Google maps. In particular, finding stops by search (in the departures tab) is almost impossible because you need to select two times in a row the stop you want but the second time you they're not sorted alphabetically.
perfect example of breaking something that worked just fine. the old app worked just right, the new app is borderline unable because the new interface sucks so much. I used to love the old Tpg App, now I just use Google maps. In particular, finding stops by search (in the departures tab) is almost impossible because you need to select two times in a row the stop you want but the second time you they're not sorted alphabetically.
2025-06-01	Th*****	Very unsatisfactory!
Very unsatisfactory!