Simples OS

Simples OS is a Service Order Management (OS) application, a robust and complete solution, designed to optimize the monitoring, updating and organization of tasks in companies that depend on a continuous flow of technical support and customer management. It combines advanced features with an intuitive interface, ensuring agility, precision and efficiency at all stages of the process.

Service Order Management (OS)

The system allows complete processing of service orders, from creation to closure. SOs can be easily monitored in real time, with updated status and detailed information available at any time. Additionally, there are resources to transfer work orders to other technicians or take on pending orders, promoting a dynamic and efficient distribution of tasks.

Users also have advanced filters to quickly find specific orders. It is possible to filter OS by customer, responsible technician, priority, status and type of service, ensuring a clear and personalized view of each situation.

Customer Data

The app offers a detailed view of customer information, including contact details, license type and interaction history. Through specific filters, customers can be searched by name, license type or other personalized criteria.

Furthermore, the system has direct integration with map applications, enabling the customer's geographic location with just one click. This facilitates the movement of technicians and optimizes the planning of service routes.

Equipment Management

The tool offers a complete and organized list of registered equipment, allowing the technician to quickly access detailed information about each device. Furthermore, there is a specific list for the equipment associated with each customer, simplifying maintenance and monitoring.

This resource is essential for companies that carry out preventive and corrective maintenance, ensuring that no equipment goes unnoticed and that all demands are met on time.

Notes and Contacts

The application allows users to make specific notes for each customer, recording important information that can be consulted later. It is also possible to manage a list of contacts associated with the customer, facilitating direct and assertive communication.

Uploading Photos

With the direct photo upload functionality, technicians can visually document identified problems, services performed or evidence of task completion. The images are stored directly in the customer's profile, ensuring easy access and complete visual history.

Customizable Permissions

The system has a robust permissions management module, allowing you to adjust specific flags for each client. This way, it is possible to control the level of access to information and define actions allowed for different user profiles.

This flexibility ensures that each customer or technician has only the necessary level of access, protecting sensitive data and ensuring compliance with internal security policies.

Profile Editing

Users can update their personal information directly in the app, including name, photo, email and phone number. The simple and intuitive interface facilitates this process, ensuring that the data is always up to date.

Multilingual Support

The application is available in English, Portuguese and Spanish, making it a viable solution for companies that operate in different markets or that have employees and customers of different nationalities.