Pilar.app

Pilar is a service order management and team and project communication platform. It is the only platform on the market that adapts to the workflow with customizations, exclusive integrations and third-party management.
Monitor operations and the progress of service orders in real time, have full traceability of your activities and inventory.
Identify bottlenecks before they happen and generate action plans in a simple and intuitive way with Pilar.App.
Create personalized checklists for service orders, so the employee is aware of the entire execution and checking process of the activity.
Request the check-in and check-out of the activity and find out the exact duration of the service.
Collect digital signature to complete the activity.
The useful life of your equipment depends on its operating history and events that have occurred over time. Find out which maintenance and repair procedures are fundamental to the cost of operating this equipment.
Create work orders related to inventory items. Have access to maintenance and operation histories of items.
Have simple and intuitive indicators of the project, service or collaborator. With two clicks, the user has access to important information for decision making. Have control over reports without bureaucracy.
Carry out a satisfaction survey (NPS) and rate the quality of the service. This way you have access to user qualifications.
Get access to exclusive dashboards and detailed reports.
Classify according to the task execution urgency level (SLA). This classification defines the priority in the execution queue within the project.
Choose observers for each task and stay aware of the progress of this work order. The observer can comment, insert media and rate the service.
Complete work orders after completing all items required by the maintenance manager.
Control all projects or units in one place, have knowledge of the development of activities and work orders in real time.
Quickly measure and identify bottlenecks in each project without the need for complex reports.
Visual management of project metrics generates collective engagement so that the project achieves expected performance. Learn and compare the development of each area in a simple way.
Assign selective viewing to each user, this way the user will only be able to see the project that is allowed by the administrator.
Access all service orders that are related to you in one place. Have full traceability of real-time activities and task progress.
Continuously improve the process by reducing time and cost of operations. Show the client the entire process of activities in real time, staying up to date with any changes to the task.
Create service orders simply and quickly, define a deadline and the recurrence of this activity. Notify those responsible for executing the service order through various means of communication automatically.
Integrate Pilar into your ERP and facilitate the entire management process.
Keep a diary of your work orders, know exactly your activities and execution priorities, optimizing your daily work planning.
Update new service orders in real time in your journal for execution, services
Urgent issues are highlighted so that they have priority in execution among all the activities listed.
The user has full traceability of the activities assigned to him and especially the communication that is related to the work order.