Reviews of s Identity

By: Erste Bank und Sparkassen App

List of user reviews and ratings for s Identity

Total ratings

3.58 (Rating count: 9,331)

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Review summary

Users find s Identity essential and generally fast when it works, but many report repeated activation/migration failures (branch or web-only recovery), frequent device-specific bugs and UI crashes, notification/confirmation problems on newer Androids, and updates that can remove activation or uninstall the app — all causing account lockouts for multiple users.

Pros

Generally reliable and fast for many users — works fine/quick when functioning
Essential for online banking and George authentication
Simple and straightforward to use when it works (displays codes/approvals)

Cons

Activation, migration and recovery problems — often requires visiting a branch/terminal or using the web George, causing lockouts when changing or losing phones
Frequent bugs and crashes or UI failures on multiple devices (blue screens, invisible text/buttons)
Notification and confirmation issues on some Android versions/devices — notifications/approval codes not shown or can't be enabled
Updates sometimes break activation or even uninstall the app, forcing reactivation and blocking access

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User Reviews

Recent rating average: 2.70

All time rating average: 3.58

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64% (42)

Date	Author	Comment
2025-07-22	Na*****	⭐📲👀
⭐📲👀
2025-03-12	Lu*****	Works fine usually but every couple months, it asks me to visit a branch to reactivate the app. Every time this happened I was not in Austria, so then it was hard to pay for stuff.
Works fine usually but every couple months, it asks me to visit a branch to reactivate the app. Every time this happened I was not in Austria, so then it was hard to pay for stuff.
2025-02-12	Mp*****	Äußerst wichtige App für das Online-Banking
Äußerst wichtige App für das Online-Banking
2025-01-30	Ma*****	Doesn't work anymore. You need to use George app!
Doesn't work anymore. You need to use George app!
2025-01-21	in*****	I have a bug on my Nothing phone (1), the keyboar doesn't work when trying to input the activation code, and qr code gives an error. Pls fix.
I have a bug on my Nothing phone (1), the keyboar doesn't work when trying to input the activation code, and qr code gives an error. Pls fix.
2024-11-11	Jo*****	Good and reliable
Good and reliable
2024-10-22	Ar*****	Incredible that in 2024 with so many good examples of online banks this can be so unusable. Imposible to add a new device. Switching to N26.
Incredible that in 2024 with so many good examples of online banks this can be so unusable. Imposible to add a new device. Switching to N26.
2024-06-28	Aj*****	Nice apps
Nice apps
2024-03-28	Da*****	Decent.
Decent.
2024-02-29	Ac*****	it's a disgrace, this app. on the desktop version you have to restart it every single time you make a payment (you can only slide down using touchscreen to be able to click on ok which will take you back to the login, so good luck on not going insane if your laptop doesn't have that function) and I'm incapable of sctivating it on my tablet - keeps insisting the code that I printed in the bank is not valid. I'm so done with this stupid app.
it's a disgrace, this app. on the desktop version you have to restart it every single time you make a payment (you can only slide down using touchscreen to be able to click on ok which will take you back to the login, so good luck on not going insane if your laptop doesn't have that function) and I'm incapable of sctivating it on my tablet - keeps insisting the code that I printed in the bank is not valid. I'm so done with this stupid app.