Mercury Service Calls

Mercury Service Calls is a powerful mobile client designed to streamline field service operations for technicians. This application helps you efficiently handle service calls, manage customer equipment, and report on work performed directly from the field.

Key Features:

Comprehensive Service Call Management: Stay on top of your schedule with an automatically fetched list of assigned service calls. The list view can be filtered for relevance, and users with admin privileges can group calls by dispatcher. You can easily create new calls through a step-by-step wizard, edit existing calls in a detailed tabbed view, and update call statuses (e.g., Open, In Progress, Closed) in real-time.

Robust Machine & Equipment Tracking: You can effectively manage the machinery associated with your service calls. The app enables technicians to quickly access the service history of a machine by its ID or name. View and manage details for specific pieces of equipment, and utilize guided wizards to add or update machine information effortlessly.

Integrated Navigation and Contact Management: Get to your destination faster with the "Drive" feature, which provides turn-by-turn navigation to the service call location via your device's native mapping application. Access essential contact information and manage technician assignments directly within the app.

Reporting Complete your tasks efficiently with built-in reporting features, allowing you to generate and view reports related to your field work.