Reviews of Extra

By: The Aligned Company

List of user reviews and ratings for Extra

Total ratings

4.24 (Rating count: 2,347)

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Review summary

Users acknowledge potential credit-building benefits and some positive sentiment, but widespread issues dominate: the app is unstable (glitches, crashes, login failures), canceling memberships is not possible in-app and charges continue, support is slow or unresponsive, identity verification can fail, and there are reports of unauthorized charges. Overall, reliability and billing/security concerns overshadow any credit gains.

Pros

Credit-building potential through card usage
Positive sentiment from some users (enthusiastic about Extra)
Card/products mentioned as providing value for users

Cons

Frequent app instability: glitches, login problems, crashes, and loading issues
Cannot cancel membership in-app; must email; recurring charges may continue
Slow or unresponsive customer support
ID verification problems or IDs not being accepted; delays in verification
Reports of unauthorized debit charges or billing disputes with difficult resolution

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User Reviews

Recent rating average: 1.90

All time rating average: 4.24

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41% (29)

Date	Author	Comment
2026-05-28	ST*****	do not join they are lazy and going down hill there's so many glitches you can't even check you balance half the time because it won't load this had been a common issue for 2 years and they just removed in app credit track with no warning and no reason
do not join they are lazy and going down hill there's so many glitches you can't even check you balance half the time because it won't load this had been a common issue for 2 years and they just removed in app credit track with no warning and no reason
2026-05-18	Ma*****	very bad customer service! refuses to cancel subscription. the customer service decided to charge my card the moment I told her I was cancel. I will be reporting this business everywhere!
very bad customer service! refuses to cancel subscription. the customer service decided to charge my card the moment I told her I was cancel. I will be reporting this business everywhere!
2026-02-21	Gi*****	more of a review on the service than the app. I been using this for a year plus now and for the past few months I can't long it gives me an invalid auth and when I click the button to contact member service or whatever its called nothing happens. I don't know if I even still have an account or if my info is now compromised. not happy about this. if I see any suspicious activity connected to the info I provided when making the account, I will know the source.
more of a review on the service than the app. I been using this for a year plus now and for the past few months I can't long it gives me an invalid auth and when I click the button to contact member service or whatever its called nothing happens. I don't know if I even still have an account or if my info is now compromised. not happy about this. if I see any suspicious activity connected to the info I provided when making the account, I will know the source.
2025-12-10	To*****	signed up to help build up my credit. The app was always glitching and closing out. When I finally got my card the app no longer worked at all. Only shows a loading screen tried restarting my phone and re-downloading the app but nothing helped
signed up to help build up my credit. The app was always glitching and closing out. When I finally got my card the app no longer worked at all. Only shows a loading screen tried restarting my phone and re-downloading the app but nothing helped
2025-11-27	Mi*****	This app is completely unusable, it does not log you in even after logging in, and once you log in, it flickers then crashes.
This app is completely unusable, it does not log you in even after logging in, and once you log in, it flickers then crashes.
2025-11-16	An*****	great way to build credit
great way to build credit
2025-11-11	Tw*****	very buggy mess. when it work, it does for maybe 5 minutes. then the app proceeds to flash the top notifications bar and eventually just closes itself while making my phone overheat, it will then close loop itself for the rest of the day or week.
very buggy mess. when it work, it does for maybe 5 minutes. then the app proceeds to flash the top notifications bar and eventually just closes itself while making my phone overheat, it will then close loop itself for the rest of the day or week.
2025-10-04	Ke*****	I can't open the app and I have installed it twice and uninstall it and everytime I try to open it in my apps or jus jumps off the home screen
I can't open the app and I have installed it twice and uninstall it and everytime I try to open it in my apps or jus jumps off the home screen
2025-09-25	Da*****	(TERRIBLE) dont do it!!!!! You can't cancel your membership from the app. You have to do it through an email this isn't a very helpful app and didn't help my credit. TERRIBLE
(TERRIBLE) dont do it!!!!! You can't cancel your membership from the app. You have to do it through an email this isn't a very helpful app and didn't help my credit. TERRIBLE
2025-09-03	DJ*****	stole money from my checking within the first month had to put a stop payment on them and it's to hard to get ahold of customer service I would highly recommend to stay away from this if building credit they will screw you over.
stole money from my checking within the first month had to put a stop payment on them and it's to hard to get ahold of customer service I would highly recommend to stay away from this if building credit they will screw you over.