Reviews of Extra

By: The Aligned Company

List of user reviews and ratings for Extra

Total ratings

4.25 (Rating count: 2,350)

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Review summary

Users acknowledge potential credit-building benefits and some positive sentiment, but widespread issues dominate: the app is unstable (glitches, crashes, login failures), canceling memberships is not possible in-app and charges continue, support is slow or unresponsive, identity verification can fail, and there are reports of unauthorized charges. Overall, reliability and billing/security concerns overshadow any credit gains.

Pros

Credit-building potential through card usage
Positive sentiment from some users (enthusiastic about Extra)
Card/products mentioned as providing value for users

Cons

Frequent app instability: glitches, login problems, crashes, and loading issues
Cannot cancel membership in-app; must email; recurring charges may continue
Slow or unresponsive customer support
ID verification problems or IDs not being accepted; delays in verification
Reports of unauthorized debit charges or billing disputes with difficult resolution

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User Reviews

Recent rating average: 2.30

All time rating average: 4.25

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6% (29)

Date	Author	Comment
2026-06-23	Vi*****	I've been using Extra since 2023 and 3 years later, its still really good! only monthly charge isnt bad at all. Service is customer service is very quick and responsive. only 2 things i recommend, add an update feature that allows users to search their transactions. And report to 3 three credit comapnies mkre aggressively. but overall 5 stars⭐️
I've been using Extra since 2023 and 3 years later, its still really good! only monthly charge isnt bad at all. Service is customer service is very quick and responsive. only 2 things i recommend, add an update feature that allows users to search their transactions. And report to 3 three credit comapnies mkre aggressively. but overall 5 stars⭐️
2026-05-28	ST*****	do not join they are lazy and going down hill there's so many glitches you can't even check you balance half the time because it won't load this had been a common issue for 2 years and they just removed in app credit track with no warning and no reason
do not join they are lazy and going down hill there's so many glitches you can't even check you balance half the time because it won't load this had been a common issue for 2 years and they just removed in app credit track with no warning and no reason
2026-05-18	Ma*****	very bad customer service! refuses to cancel subscription. the customer service decided to charge my card the moment I told her I was cancel. I will be reporting this business everywhere!
very bad customer service! refuses to cancel subscription. the customer service decided to charge my card the moment I told her I was cancel. I will be reporting this business everywhere!