Telp

Telp helps authorized operators respond to customer conversations when they are away from their desk.

Use the Inbox to see active, assigned, unassigned, and resolved conversations. Claim a conversation, reply through the original customer channel, and resolve it when the work is complete.

Open Contacts to find customers, review recent conversations, and update essential CRM context such as customer stage, tags, and internal notes. Privacy-safe notifications can alert you when a customer needs human help.

If voice is enabled for your workspace, you can join an operator call while the relevant conversation screen remains open. Calls do not continue in the background.

An existing active Telp workspace account with operator access is required. Agent, channel, integration, team, billing, and reporting administration remains available on the Telp web application.