Telesale - Kido CRM Center

KIDO CRM Center – Telesale helps the Customer Service/Telesales team manage all customer messages and calls in one place. The application supports SIP voice calls via switchboard, track call history, filter missed calls, and handle multi-channel conversations with a simple, smooth experience.

You can:

• Receive and make voice calls directly from the app (SIP/internal switchboard).

• View full call logs: incoming calls, outgoing calls, missed calls; quickly filter by status.

• Manage unified chat inbox from popular channels (eg: Zalo OA…)*.

• Quickly search by name/note to reopen the right conversation in seconds.

• Write short notes after each call to avoid missing customer information.

• Manage personal profiles, change passwords, customize notification settings.