Artefact

Artefact is a service for teams who want every customer conversation to be productive. Upload a recording of a call or consultation and get a one-minute analysis: what the employee did well, where they went wrong, and what they could improve next time.

What's included:
• Automatic analysis of call recordings—strong points, mistakes, and specific recommendations.
• Assessment based on service quality criteria.
• ​​Employee dashboard: dynamics, growth areas, and training sessions.
• Manager dashboards: overview of the team, locations, and people.

How it works: the recording is transcribed into text, anonymized, and then analyzed. The audio recording itself is not shared with third-party services and is deleted after processing.

Want to try it without registering? On the start screen, tap "Analyze my conversation," upload a short recording, and get an analysis.

The app is designed for employees and managers of companies using Artefact.