Reviews of Connect Broadband

By: Quadrant Televentures Limited

List of user reviews and ratings for Connect Broadband

Total ratings

2.13 (Rating count: 13,880)

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Review summary

Connect Broadband app generally offers fast internet speeds with affordable plans and a user-friendly app for bill payments. Many users appreciate the inclusion of OTT app subscriptions and fiber technology. However, there are recurring issues with frequent service outages during technical upgrades, mixed experiences with customer support responsiveness, and occasional delays or confusion during installation. Some users request more app features like plan management without needing to call customer care. Overall, the service is reliable for many but has notable areas for improvement in support and outage management.

Pros

App has easy-to-use interface for bill payment and managing plans.
Internet speed is generally fast and reliable, suitable for streaming, gaming, and work.
Affordable pricing with value-for-money plans including OTT app subscriptions.
Customer support is responsive and helpful according to many users.
Fiber technology connection available and well-received by long-term users.

Cons

Frequent internet outages especially during technical upgrades causing inconvenience.
Customer service and technical support can be unresponsive or provide poor service in some cases.
Confusion and delays during installation or service activation reported by some users.
App lacks features such as ability to update/change plans directly without calling customer care.
Some users report misleading router equipment details and incomplete service features.

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User Reviews

Recent rating average: 3.50

All time rating average: 2.13

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250% (15)

Date	Author	Comment
2025-02-03	SU*****	I got a new broadband plan, but it never worked! The provider claimed installation was done, but when I checked, no internet! I called countless times, yet no solution. One says the plan is active, another says it’s not. Some say installation is fine, others blame the router or a fault. No clear answer! It’s been two days, and nothing works. Terrible service! No proper response, just excuses. I regret choosing them. Avoid this provider! If I could, I’d give zero
I got a new broadband plan, but it never worked! The provider claimed installation was done, but when I checked, no internet! I called countless times, yet no solution. One says the plan is active, another says it’s not. Some say installation is fine, others blame the router or a fault. No clear answer! It’s been two days, and nothing works. Terrible service! No proper response, just excuses. I regret choosing them. Avoid this provider! If I could, I’d give zero
2025-01-25	Na*****	Very poor quality and service. Service is not good. Wifi not working since 10 days but company only want payments without giving proper support and service
Very poor quality and service. Service is not good. Wifi not working since 10 days but company only want payments without giving proper support and service