Reviews of VANEX

By: vanex

List of user reviews and ratings for VANEX

Total ratings

4.06 (Rating count: 103)

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Review summary

Users praise the app’s UX and overall service reputation, but multiple reviews report poor customer service (slow or no replies), technical problems (registration/connection errors and bugs), delivery delays, and problematic updates that complicate the app.

Pros

Good user experience / easy to use (multiple users praised the app)
Overall positive sentiment / users express satisfaction (heart emojis, praise)
Perceived as a strong shipping company in Libya (positive reputation mentioned)

Cons

Poor customer service — slow or no responses to user inquiries (repeated complaint)
App reliability and technical issues — registration/connection errors and general bugs
Delivery delays — shipments reported as slow or held up
Updates making the app more complicated or introducing new problems

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User Reviews

Recent rating average: 2.80

All time rating average: 4.06

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83% (5)

Date	Author	Comment
2025-01-13	bl*****	خدمة عملاء يقولوا تو نردوا عليك لكن مايردوش ديما، التوصيل بطيء هلبا طلبية في طرابلس تعطل حتى يوم كامل
خدمة عملاء يقولوا تو نردوا عليك لكن مايردوش ديما، التوصيل بطيء هلبا طلبية في طرابلس تعطل حتى يوم كامل
2025-01-02	mo*****	عند محاولة التسجيل في التطبيق،،، يظهر حدث خطا في الاتصال
عند محاولة التسجيل في التطبيق،،، يظهر حدث خطا في الاتصال