AloVoice

AloVoice is a mobile softphone for the AloVoice cloud PBX. It transforms your phone into a fully-fledged call center workstation: receive and make calls via SIP, track customer conversations, and work with your CRM on the go.

KEY FEATURES

• Calls via your corporate PBX
Receive incoming and make outgoing calls via WebRTC. High-quality audio, HD codec support, and low latency.

• Full-screen call window
Stylish incoming call interface with customer information from your CRM, an avatar, smooth animation, and large "Answer"/"Reject" buttons. Works even on the lock screen.

• Call history with recordings
All your calls—incoming, outgoing, and missed—in one place. Listen to call recordings, read transcripts, and short summaries (if enabled in the admin panel).

• Client CRM card
Name, job title, company, and email are pulled from the CRM on the fly during an incoming call. Click the "Open in CRM" button to
go to the card.

• Agent statuses
See which colleagues are online, in a conversation, on pause, or offline. Use them when transferring calls—select a free
operator.

• Call transfers
Blind and attended transfers to any operator or to a queue. Hold for consultation, cancel a transfer in
one tap.

• DTMF, hold, speaker, mute
All standard call controls—buttons available right during a call.

• Call questing
Specify the reason and result of each call (if enabled by the administrator)—the data is immediately transferred to the PBX admin panel.

• Call notes
Take notes directly during a call; they are saved in the client card.

• Incoming push notifications
Instant reception via FCM. Background call support – calls come in even when the app is minimized.

• SIM card calls
Duplicate the ability to make regular GSM calls via the phone's SIM card if the SIP channel is unavailable.

FOR WHOM

AloVoice is designed for call center operators, sales managers, and technical support staff whose companies
use the AloVoice cloud PBX.

REQUIREMENTS

• Android 7.0 (API 24) or higher
• Stable internet connection (Wi-Fi or mobile)
• An account on the AloVoice server (obtain from your company administrator)
• Access to a microphone for voice calls

SUPPORT

Questions and feedback: info@technounit.uz