Reviews of LA County Library

By: Communico App

List of user reviews and ratings for LA County Library

Total ratings

4.39 (Rating count: 125)

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Review summary

Users appreciate the LA County Library app for its convenience, including easy book renewals, digital library card storage, and access to ebooks and movies. The app's design and speed are seen as improvements over the previous version. However, repeated login issues, missing features like managing book lists, and inability to see checked-out books in search hamper the experience. Some users find the app buggy, slow, or showing incorrect data, with limited search options and problems renewing multiple items. These issues suggest the app needs stability and feature enhancements to meet user expectations.

Pros

Convenient features like renewing books easily and managing family member accounts.
Storing library card barcode digitally, so no need to carry physical card.
Shows availability of ebooks and movies linked to the library card.
Faster and improved design compared to the old app.
Ability to upload documents and print via scanning library card.

Cons

App login issues and failure to recognize user credentials frequently reported.
Missing features compared to website such as viewing and managing lists.
Books that are checked out do not appear in search, preventing users from placing holds.
App can be slow or buggy, sometimes showing incorrect information such as wrong pickup location or checked out books.
Lack of advanced search filters and difficulty renewing multiple items at once.

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User Reviews

Recent rating average: 3.30

All time rating average: 4.39

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30% (6)

Date	Author	Comment
2024-09-21	Na*****	Love this app! But two things that are lacking compared to the website. It's missing lists! I have some lists I like to add books I find and I can't see the lists or add to them from the app. Another thing is books won't appear on your search of it's all checked out. They should display and let you add your name to the queue hold. Otherwise you think the library doesn't carry it.
Love this app! But two things that are lacking compared to the website. It's missing lists! I have some lists I like to add books I find and I can't see the lists or add to them from the app. Another thing is books won't appear on your search of it's all checked out. They should display and let you add your name to the queue hold. Otherwise you think the library doesn't carry it.
2024-04-19	Ru*****	This app works very well for me, I renewed my books with no problem, and everything that I tried has worked good for me.
This app works very well for me, I renewed my books with no problem, and everything that I tried has worked good for me.
2024-01-15	S.*****	Can look longer filter by language nor bookmark a book to group to return to later. Not as useful as the former app, lost many useful and necessary features.
Can look longer filter by language nor bookmark a book to group to return to later. Not as useful as the former app, lost many useful and necessary features.
2023-12-15	Je*****	Works great most of the time. There have been a few issues here and there.
Works great most of the time. There have been a few issues here and there.
2023-12-12	Ka*****	What happened? The app no longer works. Shows I have a book checked out that was due in Nov and returned but doesn't show books I have currently checked out.
What happened? The app no longer works. Shows I have a book checked out that was due in Nov and returned but doesn't show books I have currently checked out.
2023-11-30	el*****	When this app works its great, however it never works these days. A real shame.
When this app works its great, however it never works these days. A real shame.
2023-10-11	Bo*****	If you frequent the library, this is a must-have. You can upload your documents ahead of time and easily print them by scanning your library card, you can renew loaned books through the click of a button, and even link a family member's card to renew books for them! Other than that, this app also shows you available ebooks or movies that are also included through having your card! Amazing!!!
If you frequent the library, this is a must-have. You can upload your documents ahead of time and easily print them by scanning your library card, you can renew loaned books through the click of a button, and even link a family member's card to renew books for them! Other than that, this app also shows you available ebooks or movies that are also included through having your card! Amazing!!!
2022-07-31	Ti*****	Very convenient for us through the summer.
Very convenient for us through the summer.
2022-04-12	Di*****	I couldn't even log into the app. Tried inputting the pin and the only letter it would pick up at all is "e".
I couldn't even log into the app. Tried inputting the pin and the only letter it would pick up at all is "e".
2022-02-25	Ke*****	Love this app!!! Love these libraries!!! Everyone is always so very friendly, helpful and happy!!!
Love this app!!! Love these libraries!!! Everyone is always so very friendly, helpful and happy!!!