Reviews of JaxLibrary

By: Solus UK Ltd App

List of user reviews and ratings for JaxLibrary

Total ratings

4.21 (Rating count: 116)

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Review summary

Users find the JaxLibrary app generally convenient for library services and book ordering, appreciating its ease of use and helpful integration with other platforms. However, multiple users report frequent technical issues such as slow loading, app crashes, removal of saved library card details, and poor functionality in managing personal info. Ebook and audiobook access is also problematic due to complicated return policies and reliance on additional apps. Overall, while the library services are valued, the app itself suffers from significant performance and usability problems.

Pros

Easy to use and user friendly for library needs
Convenient for ordering books online and accessing library card digitally
Good library facilities and helpful staff mentioned in relation to some physical branches
Supports integration with other services like Hoopla and Canopy
Helpful for tracking reading goals and progress for families with young children

Cons

App is slow to open and frequently does not fully load
App often removes saved library card numbers and can get locked up
The app has bugs causing it to be unusable or crash, especially after updates
Limited app functionality such as inability to change personal information (name, email)
Confusing and inconsistent ebook return process and requiring multiple helper apps for ebook/audiobook access

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User Reviews

Recent rating average: 2.90

All time rating average: 4.21

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30% (6)

Date	Author	Comment
2024-11-09	Ka*****	Pretty easy to use but could be a little more user friendly for mobile users
Pretty easy to use but could be a little more user friendly for mobile users
2024-08-11	Wi*****	Super user friendly with everything you want out of a library online and locally.
Super user friendly with everything you want out of a library online and locally.
2024-03-04	St*****	This app used to be quite functional, but about six months ago, it was broken to the point of being unusable and has been that way ever since. Very disappointing from this excellent library system.
This app used to be quite functional, but about six months ago, it was broken to the point of being unusable and has been that way ever since. Very disappointing from this excellent library system.
2023-11-27	St*****	It's pretty nice and works well but I'm giving it 4 stars because it randomly takes off our library card numbers super annoying and gets locked up a lot
It's pretty nice and works well but I'm giving it 4 stars because it randomly takes off our library card numbers super annoying and gets locked up a lot
2023-10-02	Cr*****	I like ordering books to read, on line instead of going to the physical building.
I like ordering books to read, on line instead of going to the physical building.
2023-01-03	Br*****	App is now trash since the last update. I've waited over a month for an ebook that I placed on hold. I could not find anywhere on this app to get the book and it canceled my "Hold".
App is now trash since the last update. I've waited over a month for an ebook that I placed on hold. I could not find anywhere on this app to get the book and it canceled my "Hold".
2022-12-09	Lu*****	There isn't any way to change your name in the app or the website. So everytime I use the app it says "Welcome [DEADNAME]" with my deadname being in all caps. It's very disturbing and makes me feel as if the library isn't a safe space for trans people like me.
There isn't any way to change your name in the app or the website. So everytime I use the app it says "Welcome [DEADNAME]" with my deadname being in all caps. It's very disturbing and makes me feel as if the library isn't a safe space for trans people like me.
2022-05-28	Jo*****	Great facility. Excellent lighting, great book selection and nice staff!
Great facility. Excellent lighting, great book selection and nice staff!
2022-03-06	Sa*****	Fairly new to using the library, working towards 1000 books before kindergarten with my son. I wish Duval participated in this program or used the Beanstack app (we've been using it to track books). I also wish the app allowed to create and add to a reading list so when I notice interesting books we can remember to come back to them. It seems there may be this feature on the website but the app is way more convenient...if only it allowed it.
Fairly new to using the library, working towards 1000 books before kindergarten with my son. I wish Duval participated in this program or used the Beanstack app (we've been using it to track books). I also wish the app allowed to create and add to a reading list so when I notice interesting books we can remember to come back to them. It seems there may be this feature on the website but the app is way more convenient...if only it allowed it.
2021-09-09	Bi*****	Dirty diaper garbage fire app. Wish I could give ZERO STARS!! Shoulda known the Jax Library would put this hot mess out. YOU CANT EVEN CHANGE YOUR EMAIL ADDRESS USING THE APP!! Pathetic. This is like everything else at the Regency Branch, broken or on its way to being broken...the metal detector randomly goes off...the computers are aged trash...the librarys software is incompetent. Im sticking with my online account, less frustration. Im sending this POS app right where it belongs, the toilet!
Dirty diaper garbage fire app. Wish I could give ZERO STARS!! Shoulda known the Jax Library would put this hot mess out. YOU CANT EVEN CHANGE YOUR EMAIL ADDRESS USING THE APP!! Pathetic. This is like everything else at the Regency Branch, broken or on its way to being broken...the metal detector randomly goes off...the computers are aged trash...the librarys software is incompetent. Im sticking with my online account, less frustration. Im sending this POS app right where it belongs, the toilet!