Reviews of Delaware Libraries

By: Solus UK Ltd App

List of user reviews and ratings for Delaware Libraries

Total ratings

4.08 (Rating count: 106)

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Review summary

Users appreciate the app's variety of books, improved account management, and helpfulness in placing holds and renewals. However, a major recurring issue is the app's inability to connect to the library's catalog server, leading to disruptions in searching, placing holds, and managing accounts. Some features have regressed recently, and users miss functionalities like viewing hold transit status and paying fines online. While the staff support is praised, technical problems significantly impact the app's usefulness.

Pros

Good variety of available books with a system for placing holds that generally works quickly.
Improved account management features showing all checked out physical and digital materials.
Helpful for placing holds and getting updates without using the website.
Friendly and helpful support staff noted by users.
Effective at searching the catalog and renewing books when functional.

Cons

The app frequently fails to connect to the catalog server, preventing searching, holds, renewals, and account updates.
Recent versions have reduced functionality, such as inability to see books on hold in transit and issues with reserving or returning books.
No option to move the app to external storage on the device.
Lack of online payment options for clearing fines.

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User Reviews

Recent rating average: 2.40

All time rating average: 4.08

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35% (7)

Date	Author	Comment
2024-09-29	S *****	Nice variety always available. In the event of popular books, put it on hold, holds actually go by pretty fast
Nice variety always available. In the event of popular books, put it on hold, holds actually go by pretty fast
2024-04-04	Pe*****	Performs better than the previous developer's app. I like the update to the "My Account" section in which you can view all material checked out, physical and digital. I also impressed with the link to the digital material. Update: I understand the complaints that the app has not been working for months (the library has made patrons aware through the Delaware library website), but it seems as of recent that the app has been restored to normal functionality.
Performs better than the previous developer's app. I like the update to the "My Account" section in which you can view all material checked out, physical and digital. I also impressed with the link to the digital material. Update: I understand the complaints that the app has not been working for months (the library has made patrons aware through the Delaware library website), but it seems as of recent that the app has been restored to normal functionality.
2024-02-15	Na*****	I'm also encountering same error as other that it says "cannot connect to catalog server". Please fix the issue.
I'm also encountering same error as other that it says "cannot connect to catalog server". Please fix the issue.
2024-02-12	Lo*****	I see others having the same problem, and it should be addressed. When I search it doesn't work and the error message reads: "could not connect to catalog provider." Please fix this, this app is great otherwise.
I see others having the same problem, and it should be addressed. When I search it doesn't work and the error message reads: "could not connect to catalog provider." Please fix this, this app is great otherwise.
2024-02-02	Pa*****	Use to work great, but now won't connect to library systems to manage renewals or holds.
Use to work great, but now won't connect to library systems to manage renewals or holds.
2024-01-29	Ik*****	It WAS a good app. Until it stopped working. Now it simply states "can't connect to catalogue" and you can't do anything
It WAS a good app. Until it stopped working. Now it simply states "can't connect to catalogue" and you can't do anything
2024-01-22	An*****	Recently I can not look up books and it's saying it can't connect to the library server. Hoping this gets fixed soon.
Recently I can not look up books and it's saying it can't connect to the library server. Hoping this gets fixed soon.
2024-01-13	Kr*****	It won't update what books I have or when they're due. It still shows the books we checked out time before last
It won't update what books I have or when they're due. It still shows the books we checked out time before last
2024-01-05	Ju*****	This used to be a great app, but lately, it won't let me reserve or return books. It says it can't connect to the catalog. I tried to sign out, but it told me to try again later. I even uninstall the app, but that still doesn't work.
This used to be a great app, but lately, it won't let me reserve or return books. It says it can't connect to the catalog. I tried to sign out, but it told me to try again later. I even uninstall the app, but that still doesn't work.
2023-12-28	Re*****	Cannot connect to catalog. I can't search for books or place anything on hold. Useless
Cannot connect to catalog. I can't search for books or place anything on hold. Useless