Reviews of 001 Taxis

By: 001 TAXIS (Oxford) Booking APP App

List of user reviews and ratings for 001 Taxis

Total ratings

4.58 (Rating count: 1,689)

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Review summary

Users appreciate 001 Taxis for friendly, professional drivers, clean vehicles, reasonable pricing, and a generally user-friendly booking process. However, many reviews highlight significant app issues including registration problems, slow loading, GPS inaccuracies, and unreliable payment processing. Additionally, the difference between dispatch and pickup times causes frustration, often leading to missed rides. Customer support is also seen as inadequate. While the taxi service itself receives mostly positive feedback, the app's functionality and reliability need substantial improvement.

Pros

Friendly and professional drivers who are knowledgeable and helpful.
Reliable taxi service with timely pickups when the ride is confirmed.
Clean cars and good prices compared to other local providers.
User-friendly app interface that is simple to book taxis and provides booking confirmations and driver status updates.

Cons

App has frequent technical issues: long loading times, failure to register, and problems resetting passwords due to no email delivery.
Inaccurate or misleading wait time estimates; dispatch time is confused with pickup time causing missed connections.
Payment problems where fares charged are higher than app quotes and payment via app often fails.
App's GPS and location services are unreliable; street search misses key locations and manual map interaction is unintuitive.
Poor customer support and communication, with support emails bouncing and no effective way to cancel trips within the app.

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User Reviews

Recent rating average: 4.60

All time rating average: 4.58

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33% (9)

Date	Author	Comment
2025-02-01	Jo*****	Always on time, friendly drivers & good prices
Always on time, friendly drivers & good prices
2024-11-30	Ev*****	The best company and the best app for getting a taxi in Oxford. It's very simple to use, the fare is always reasonable, the cars are always clean, and the drivers are friendly and helpful. Don't use any other service when 001 are here and always available.
The best company and the best app for getting a taxi in Oxford. It's very simple to use, the fare is always reasonable, the cars are always clean, and the drivers are friendly and helpful. Don't use any other service when 001 are here and always available.
2024-11-17	Go*****	well, the service made me wait because after having booked a service, that one cancelled. thankfully another driver from very far away decided to come and rescued it took me almost 30 minutes in total to be picked up. but then, I had the most gentle, polite and respectful driver I ever met in the last 20 years, Jehangir Al-Hussan. I know that companies are not but what they employees makes them. In this case, all my points go to Jehangir. If you had to choose a driver, honestly he is the one.
well, the service made me wait because after having booked a service, that one cancelled. thankfully another driver from very far away decided to come and rescued it took me almost 30 minutes in total to be picked up. but then, I had the most gentle, polite and respectful driver I ever met in the last 20 years, Jehangir Al-Hussan. I know that companies are not but what they employees makes them. In this case, all my points go to Jehangir. If you had to choose a driver, honestly he is the one.
2024-11-10	Ha*****	A really, really good taxi service. All of the people on the phone when you call them up are really nice, and they remember you. The drivers are really nice and helpful if you have bags or are disabled. Very good value for money. They are much better than other companies. It's just a really nice taxi company.
A really, really good taxi service. All of the people on the phone when you call them up are really nice, and they remember you. The drivers are really nice and helpful if you have bags or are disabled. Very good value for money. They are much better than other companies. It's just a really nice taxi company.
2024-11-09	Li*****	you're always on time, have the best drivers, and are soo much better than anyone else's on price, I always use you guys, especially for speed aswell!!!
you're always on time, have the best drivers, and are soo much better than anyone else's on price, I always use you guys, especially for speed aswell!!!
2024-09-25	St*****	the driver was very punctual and very professional. He was very knowledgeable about avoiding flooded roads. thank you!
the driver was very punctual and very professional. He was very knowledgeable about avoiding flooded roads. thank you!
2024-09-10	Be*****	This is the best taxi app out here. Clean cars, timely arrival, and very professional drivers. The app interface is very user friendly.
This is the best taxi app out here. Clean cars, timely arrival, and very professional drivers. The app interface is very user friendly.
2024-08-07	Be*****	easy to book, all the drivers were friendly and arrived before time asked for, highly recommend!
easy to book, all the drivers were friendly and arrived before time asked for, highly recommend!
2024-07-23	Ke*****	Was very impressed with how quickly my taxi arrived after booking. The driver was very friendly and I was happy with the price I was quoted as another local company had quoted me nearly double for the same trip! Will definitely recommend and use again!
Was very impressed with how quickly my taxi arrived after booking. The driver was very friendly and I was happy with the price I was quoted as another local company had quoted me nearly double for the same trip! Will definitely recommend and use again!
2024-06-13	Ch*****	Very useless app. It does not enable you to cancel the trip when you have ordered the ride and the driver is not responding.
Very useless app. It does not enable you to cancel the trip when you have ordered the ride and the driver is not responding.