Reviews of Split My Fare - Train Tickets

By: Split My Fare App

List of user reviews and ratings for Split My Fare - Train Tickets

Total ratings

5.00 (Rating count: 1,622)

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Review summary

Split My Fare is widely praised for saving users significant money on train tickets and offering an easy-to-use interface with useful journey details. Many appreciate its suitability for novices and excellent customer service. However, some users encounter technical flaws like search malfunctions and loss of journey data, missing platform information, and occasional seat switching during trips. Security concerns due to outdated protocols and difficulties in obtaining refunds during disruptions have also been reported, highlighting areas for improvement in reliability and user support.

Pros

Saves users a significant amount of money compared to other train ticket apps or booking at rail offices.
Easy to use and navigate, with a clear layout that aids in journey planning and splitting fares.
Offers comprehensive journey details and guides, making it suitable even for inexperienced or student travelers.
Good customer service that is quick, courteous, and professional.
Mobile tickets are convenient, eliminating the need for printed tickets.

Cons

Occasional issues with journey suggestions requiring users to alter routes for better efficiency or comfort (e.g., multiple train changes or seat switches).
Technical problems such as search button not working or errors causing users to lose journey selections when navigating backwards.
Lack of platform number information on tickets, which can be confusing especially for first-time train users.
Security concerns due to use of http rather than https protocol, causing problems with password management apps.
Customer support and refund process can be complicated and disappointing in cases of train cancellations or delays, occasionally even leading to account issues.

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User Reviews

Recent rating average: 5.00

All time rating average: 5.00

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11% (3)

Date	Author	Comment
2024-12-25	Pa*****	Works well, fairly simple to use and definitely saves money. You do need to check all the details of your journey, e.g on a recent, very decent price, First Class return to Manchester I had to change to a second class seat in a separate train to complete the journey. Not a problem to me but might be to some.
Works well, fairly simple to use and definitely saves money. You do need to check all the details of your journey, e.g on a recent, very decent price, First Class return to Manchester I had to change to a second class seat in a separate train to complete the journey. Not a problem to me but might be to some.
2024-12-25	Ri*****	Simple website, works like a dream, you can easily see the different options and the price differences. My site of choice for all my train journeys.
Simple website, works like a dream, you can easily see the different options and the price differences. My site of choice for all my train journeys.
2024-12-23	Da*****	Great app. Easy to use and genuine savings over trainline etc
Great app. Easy to use and genuine savings over trainline etc
2024-11-17	Ma*****	Good app but actually saved more by altering suggested route when I realised I could skip 2 suggested train changes for a single tube trip using an oyster card. Still a 5* app. Cheers.
Good app but actually saved more by altering suggested route when I realised I could skip 2 suggested train changes for a single tube trip using an oyster card. Still a 5* app. Cheers.
2024-11-17	to*****	Great app, easy to use/navigate and works really well.
Great app, easy to use/navigate and works really well.
2024-11-12	sa*****	Clear to use app. Offers good fares. The confirmation email containing all the journey details is very useful. Better I think to try this app,than run the gauntlet of ticket office staff,some to fair have offered to split tickets without being asked. Others though when asked not only refuse ,but are rather unpleasant in their manor of refusal,and only offer the most expensive journey option.
Clear to use app. Offers good fares. The confirmation email containing all the journey details is very useful. Better I think to try this app,than run the gauntlet of ticket office staff,some to fair have offered to split tickets without being asked. Others though when asked not only refuse ,but are rather unpleasant in their manor of refusal,and only offer the most expensive journey option.
2024-11-11	sh*****	It doesn't always save you money or get you direct routes, but when you do save money it's always a great deal. All I can say is give it a try if you don't like it then delete the app. I've saved over £200 on it so far maybe even more
It doesn't always save you money or get you direct routes, but when you do save money it's always a great deal. All I can say is give it a try if you don't like it then delete the app. I've saved over £200 on it so far maybe even more
2024-11-10	as*****	Nice app. Very good for relaxed travellers who have patience and can wait train changes while having a break. Will use again in future.
Nice app. Very good for relaxed travellers who have patience and can wait train changes while having a break. Will use again in future.
2024-11-10	Ne*****	Used this company several times - always the cheapest compared with similar companies. The tickets, route and idiot guide make the process simple even for my Student Daughter to understand!!
Used this company several times - always the cheapest compared with similar companies. The tickets, route and idiot guide make the process simple even for my Student Daughter to understand!!
2024-11-10	ja*****	I tried a few other split fare websites and used this one as it was the easiest to use. We had to switch seats three times because our reserved seats changed with each new train. Understandable but funny to have to do. It was a very crowded train so the reservations were necessary. everyone on the train was good humoured about all this seat switching .Thanks.
I tried a few other split fare websites and used this one as it was the easiest to use. We had to switch seats three times because our reserved seats changed with each new train. Understandable but funny to have to do. It was a very crowded train so the reservations were necessary. everyone on the train was good humoured about all this seat switching .Thanks.