Captiva

Missed calls are missed jobs. When you can't get to the phone, Captiva answers on your business line, has a real conversation with the caller, and captures the job — who rang, what they need, where they are, and how urgent it is. The lead is on your phone before you're back down the ladder.

The answering is done by an AI receptionist set up around your business: what you do, where you work, the hours you keep. This app is where you read and act on the jobs it captures.

EVERY ENQUIRY IN ONE PLACE
Each answered call becomes a job: the caller's name and number, what they're after, where they are, and what it's likely worth. Nothing to write up afterwards.

KNOW WHAT'S URGENT
Every job is rated Emergency, High, Medium or Low based on what the caller actually said, so a burst pipe doesn't sit behind a quote request.

RING THEM BACK IN A TAP
Call or text the customer straight from the job. Tap the postcode for directions. Mark it won or lost once you know, and keep your own notes against it.

SEE EXACTLY WHAT WAS SAID
Read the full transcript of every call, word for word. Calls are never audio-recorded — a written transcript is kept instead. You can also see the confirmation text your customer received.

ONE JOB, NOT THREE CALLS
When the same customer rings back about the same work, you see one job with the history behind it, not a list of duplicates.

WHAT YOU'D HAVE MISSED
Insights show what came in out of hours, what your enquiries are worth, and how quickly you get back to people.

SET HOW IT ANSWERS
Your business details, working hours, and the jobs you take and don't. Add a price guide and choose whether it may quote from it, or keep prices off the phone entirely. Turn alerts on or off, and check they're actually reaching your phone.

GETTING SET UP
Captiva answers on a dedicated number that your own number diverts to, so your customers keep ringing the number they already have. Accounts are set up for you during onboarding, and the app walks you through switching call forwarding on once you're in.

Questions or problems: support@captiva.uk
Privacy policy: https://captiva.uk/privacy
Terms of service: https://captiva.uk/terms