WeaveIn

WeaveIn — care coordination, in the field.

WeaveIn is the mobile companion to the Trust Marketplace, the operating system for community care. This app is built for the people who do the work — care navigators, case managers, ECM coordinators, community health workers, promotoras, and provider staff who manage members, coordinate cases, and engage hard-to-reach populations from wherever the work happens.

This first release is staff-only. Members do not sign in here. WeaveIn powers the day-to-day workflow of community-based organizations, Community Care Hubs, FQHCs, health systems, and managed care plan partners.

WHAT YOU CAN DO

MEMBER MANAGEMENT

Search and open any member in your caseload
View demographics, language preference, eligibility, and MCO delegation
Update SDOH screenings, custom fields, and care levels with full audit history
See risk signals and Care Coordination Level (CCL) at a glance
Reassign caseloads in bulk (for managers and supervisors)
CASE MANAGEMENT

"My Day" — a single screen for today's tasks, calendar, and conversations
Individualized care plans with multi-provider coordination
Milestone and outcome tracking from referral to resolution
Closed-loop referral tracking across the CBO and provider network
Automated workflow triggers when a member's status or field changes
Real-time provider capacity and program eligibility
COMMUNICATIONS

Two-way messaging with members in 110+ languages
Omnichannel — SMS, voice, and WhatsApp from a single thread
Culturally appropriate outreach in the member's preferred channel and language
Automated follow-up sequences for re-engagement and at-risk workflows
Activity timeline so the next person on the case knows exactly where things stand
BUILT FOR COMMUNITY CARE

WeaveIn is purpose-built for the realities of community-based care — Enhanced Care Management (ECM), Community Supports, Housing Navigation, CalAIM ILOS, 1115 / HRSN, ACO REACH, and D-SNP. If your team coordinates social care for Medicaid, dual-eligible, or underserved populations, WeaveIn was designed for you.

WHY TEAMS USE IT

25–30% capacity increase without adding headcount
481K+ care navigations powered to date
259% validated ROI across partner deployments
1.7M+ verified providers reachable across 8 categories of care
Days-to-launch onboarding, not months
CLOSED-LOOP BY DESIGN

Every action in WeaveIn feeds the same loop: Detect → Engage → Deliver → Track. Risk signals surface in your queue, you reach the member through their preferred channel, you bundle the right services from the network, and you track outcomes back to the source. The reporting that used to take hours becomes a byproduct of the work.

COMPLIANCE AND TRUST

HIPAA, TCPA, and CCPA compliant
SOC 2 Type II — in process
Encryption at rest and in transit
Role-based access for coordinators, supervisors, and admins
Immutable audit trail on every member field change
ACCOUNT REQUIRED

WeaveIn is a B2B platform. Your organization must be a WeaveIn customer and you must be invited by your administrator. Members and patients do not log in here — this app is for staff.

ABOUT WEAVEIN

WeaveIn is the operating system for community care — connecting managed care plans, health systems, and community-based organizations through shared infrastructure. Powered by AI-native matching, omnichannel engagement, and a 1.7M-provider network, the Trust Marketplace turns fragmented social care into a coordinated, measurable, and human experience.

Learn more at weavein.ai or trust.care.
Support: support@weavein.ai
Sales: vgulati@weavein.ai
415.336.2326