টেলিসেবা- BTCL Telesheba

Name: টেলিসেবা- BTCL Telesheba
Rating: 4 (1242 reviews)
Author: Bangladesh Telecommunications Company Limited

By: Bangladesh Telecommunications Company Limited App

BTCL Telesheba where you can submit complaint/application of BTCL Services

Overview

Google Play Store

Downloads

221,757 ▲ 412

Data as of 2026-07-16

Rating:

4.00 +1

(1,242)

Version:

7.0.2

Last updated: 2024-03-03

Ranking

#148,387 ▼ 552

Overall

Features & Capabilities

BTCL Telesheba is a public service Chrome extension designed for subscribers of Bangladesh Telecommunications Company Limited (BTCL). It simplifies the process of submitting complaints and applications regarding BTCL services such as Telephone, Internet (GPON, ADSL), and Billing. Subscribers can easily register using their valid email address and 11-digit mobile number to submit complaints.

The extension automatically notifies the appropriate BTCL officers for resolution. Users can track complaint statuses, view complaint details, statistics, and submit feedback. Officers have tools to manage, assign, forward, and respond to complaints efficiently. The app also supports notifications and complaint summaries, ensuring transparent and timely communication between BTCL and its subscribers.

User Growth & Download Statistics

App Communication

By:

Bangladesh Telecommunications Company Limited

Downloads:

221,757 412

Rating:

4.00

(1,242) 1 new ratings

Version:

7.0.2 Last updated: 2024-03-03

Publisher country:

Email:

bt*****@gmail.com

URLs:

Full description:

Source:

Google Play Store

Data ingested on:

2026-07-16

Compare stats and ranking:

Ranking

# 148,387 ▼ 552

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Android app. Please use these information below to contact the Android app developer.

Developed by:

Bangladesh Telecommunications Company Limited

Google Play Store

https://play.google.com/store/apps/details?id=system.complaint.management

Email:

bt*****@gmail.com

User Reviews

The BTCL Telesheba app has become a mixed experience for users. While it offers a convenient platform for services like bill payment and complaint lodging, many face login failures and complaint submission errors. Updates have removed key features, and the app often crashes or shows network errors, leading to frustration. Despite these issues, users appreciate the app's initiative and some have received quick resolutions through its support. Overall, the app needs significant bug fixes and feature improvements to meet user expectations effectively.

Pros

Some users find the app useful for submitting complaints and paying bills.
The app offers a one-stop service for various BTCL needs such as new connection application and bill payment.
Positive experiences were reported with support staff resolving technical problems promptly after complaints were lodged through the app.
The app provides convenient access to BTCL services that previously required physical presence or phone calls.
Users appreciate the initiative of BTCL to digitize processes making services accessible via the app.

Cons

Login issues: many users are unable to log in due to incorrect password/email errors despite correct credentials.
Complaint submission problems: users report inability to lodge complaints; app falsely indicates existing processing or crashes during complaint attempts.
Missing and removed features: bill pay for multiple months and complaint services for normal telephone lines are no longer available post updates.
Poor app stability: frequent crashes, app closing automatically, and network error messages upon phone restart.
The app does not correctly indicate service availability during application (e.g., new connection showing unavailable after entering location).

Recent reviews

After signing up and giving all the information including house no, road no. , nid, email, contact that needed to get a new connection it shows on the final stape that the connection is not available in your area! What the heck! Why didn't the system tell me after giving my location!

Sa*****, 2024-08-13

The company who made this app should be blacklisted by the government. I will make sure of it. Can't place complaint or set a phone number to complaint on. What a complete waste. I don't even know whether my personal information is safe with them or not.