Reviews of myBigY

By: Big Y Foods, Inc.

List of user reviews and ratings for myBigY

Total ratings

2.16 (Rating count: 1,350)

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Review summary

The myBigY app struggles with frequent login problems, sluggish performance, and a search function that often fails to return results. Many users find the navigation convoluted and the interface unfriendly, especially after recent updates that removed features and complicated common tasks. While it provides digital coupons, weekly ads, and membership barcode access, the poor reliability and usability issues frustrate many shoppers and diminish the app's usefulness for planning and in-store convenience.

Pros

Contains digital coupons, rewards, and weekly specials for Big Y shoppers
Provides a way to view weekly ads and flyers
Allows access to a store membership barcode for scanning at checkout
Some users liked the customer service and in-store experience linked with the app usage

Cons

App is very slow to load, including coupons and specials
Frequent login issues, with users needing to log in repeatedly and difficulty accessing accounts
Search function frequently does not return results, even for products carried in-store
Poor user interface design, with complicated navigation and subcategories making it difficult to browse items or ads
Flawed updates causing functionality degradation, such as loss of basic features and increased frustration

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User Reviews

Recent rating average: 2.30

All time rating average: 2.16

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9% (64)

Date	Author	Comment
2026-06-26	Se*****	I like the app but it has a lot of technical issues. For quite a while, I couldn't login no matter what I tried. Randomly decided to try again recently and it finally worked.
I like the app but it has a lot of technical issues. For quite a while, I couldn't login no matter what I tried. Randomly decided to try again recently and it finally worked.
2026-06-18	La*****	not user friendly. unable to load sale coupons on my phone or set up shopping list. very disappointed 😞
not user friendly. unable to load sale coupons on my phone or set up shopping list. very disappointed 😞
2026-06-03	Re*****	App logs you out frequently, can't currently log in after uninstalling app and changing password, started using website for the work around for loading coupons and rewards and that worked about 2 weeks and now I'm getting 404 errors.
App logs you out frequently, can't currently log in after uninstalling app and changing password, started using website for the work around for loading coupons and rewards and that worked about 2 weeks and now I'm getting 404 errors.