Reviews of Mopé

By: Hakrinbank App

List of user reviews and ratings for Mopé

Total ratings

3.81 (Rating count: 212)

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Review summary

Users appreciate Mopé's fast, smooth, and simple interface, especially for quick payments and bill services. However, many face repeated issues with face recognition login and limited authentication options. The app functions mainly as a wallet, lacking full banking features like currency exchange and flexible top-ups from other banks. Users also desire better transaction proofs. Overall, while the app is liked for efficiency and usability, significant improvements are needed on security features and broader banking functionalities.

Pros

Fast and smooth user experience with a simple and convenient interface.
Ability to pay electricity bills and send/receive funds easily.
App is a good wallet solution with quick payments and fast transactions.
Positive sentiment regarding improvements made and the app being advanced in functionality.

Cons

Face recognition and biometric login frequently fails, preventing user access and causing frustration.
Limited login options; lack of fingerprint login forces reliance on face scan which is unreliable.
Insufficient features for full mobile banking, such as inability to exchange currencies or top up from other banks.
Lack of proper transaction receipts with payee details; only Excel files without detailed payment info are available.
High limitations on wallet balances and transfers, with cumbersome verification to increase limits.

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User Reviews

Recent rating average: 2.30

All time rating average: 3.81

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23% (5)

Date	Author	Comment
2025-01-26	Je*****	Great app. Fast payments. Love it!!
Great app. Fast payments. Love it!!
2024-05-29	Tr*****	Sms verification doesn't work...😪😪😪
Sms verification doesn't work...😪😪😪
2024-01-13	Lu*****	Great improvements made. Especially being able to pay electricity bills now.
Great improvements made. Especially being able to pay electricity bills now.
2023-07-31	Al*****	Haven't been able to use this app cause I can't login. My front camera does not work and the only login option is through face scan. Just give us the ability to login with fingerprint, like other competitors.
Haven't been able to use this app cause I can't login. My front camera does not work and the only login option is through face scan. Just give us the ability to login with fingerprint, like other competitors.
2023-05-23	Ra*****	Not the sollution we NEED. Sad. Sticking to dsb. Can't transfer from srd to other currency. Can't top up through other banks or whatever else. Simple minded bank with simple minded application. Same applies to hkb internet banking(the worse)
Not the sollution we NEED. Sad. Sticking to dsb. Can't transfer from srd to other currency. Can't top up through other banks or whatever else. Simple minded bank with simple minded application. Same applies to hkb internet banking(the worse)
2022-12-10	FA*****	Hallo Can you fix your face scan it doesn't work I tries more then 10 times 😔
Hallo Can you fix your face scan it doesn't work I tries more then 10 times 😔
2022-04-14	Ak*****	Still needs work. This is just a wallet+ not a mobile banking app. There are limits to how much money can be on it. When you try to increase the limit they ask you for proof that you need a higher limit. What are you going to do when you want to buy something ad-hoc that is higher than the limit? You can't. This is not the solution your clients were asking. WE WANT A REAL MOBILE BANKING APP! that can give you decent pdf proof of transfers so we can send those to the people we needed to pay.
Still needs work. This is just a wallet+ not a mobile banking app. There are limits to how much money can be on it. When you try to increase the limit they ask you for proof that you need a higher limit. What are you going to do when you want to buy something ad-hoc that is higher than the limit? You can't. This is not the solution your clients were asking. WE WANT A REAL MOBILE BANKING APP! that can give you decent pdf proof of transfers so we can send those to the people we needed to pay.
2022-03-24	Tr*****	I can't get pass the password whenever I put the password in and re enter it it just stays like that I can't go further. I uninstalled it and installed it but it's still not working.
I can't get pass the password whenever I put the password in and re enter it it just stays like that I can't go further. I uninstalled it and installed it but it's still not working.
2021-12-19	Ta*****	Face recognition is failing again I uninstalled it and installed it again but i keep getting error!!!😡😡😡😡
Face recognition is failing again I uninstalled it and installed it again but i keep getting error!!!😡😡😡😡
2021-11-29	Pa*****	Face recognition is not working. Een paar mensen hebben het al aangegeven en we zijn nu al langer dan jaar verder. Face recognition has been fixed. Updated from 1 to 3 stars. Why not 5 start? There is no option to download a transaction receipt. You can only download an excel file with all transactions but you don't see the payee information such as the payees account number.
Face recognition is not working. Een paar mensen hebben het al aangegeven en we zijn nu al langer dan jaar verder. Face recognition has been fixed. Updated from 1 to 3 stars. Why not 5 start? There is no option to download a transaction receipt. You can only download an excel file with all transactions but you don't see the payee information such as the payees account number.