Reviews of Rifaly

By: SMART AFRICA GROUP

List of user reviews and ratings for Rifaly

Total ratings

4.00 (Rating count: 546)

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Review summary

Users appreciate Rifaly for delivering quality newspapers early in the morning and its convenience over physical copies. However, many users report significant issues with payments not reflecting in their accounts, poor customer support, technical problems accessing papers, and misleading subscription options. While some users recommend the app and praise its concept, persistent billing and access problems hinder overall satisfaction.

Pros

Provides newspapers early in the morning, which is useful for early risers.
Good variety and quality of newspapers available for reading.
Convenient way to access multiple newspapers without hard copies.
Users have recommended it to friends, indicating some level of satisfaction.
Reliable for timely newspaper delivery according to some users.

Cons

Payment and credit top-up issues with funds not reflecting in user accounts despite payment.
Poor or unresponsive customer service, especially regarding payment and account credit problems.
Technical problems with the app not opening or accessing subscriptions after payment.
Limited availability of newspapers despite claims of unlimited access, causing user dissatisfaction.
Billing process problems with various payment methods including MPesa and airtime, causing frustration.

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User Reviews

Recent rating average: 3.10

All time rating average: 4.00

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45% (9)

Date	Author	Comment
2023-12-06	En*****	Still observing it, when it was M-Paper, paid money balance got lost without downloading any paper!
Still observing it, when it was M-Paper, paid money balance got lost without downloading any paper!
2023-08-21	Lu*****	Getting newspapers at midnight is what drew me to this app. I’m an early bird so staying informed early is a plus for me
Getting newspapers at midnight is what drew me to this app. I’m an early bird so staying informed early is a plus for me
2023-08-18	De*****	I've been using the platform since it was M-Paper and now Rifaly. I've recommended the app to some friends who like reading
I've been using the platform since it was M-Paper and now Rifaly. I've recommended the app to some friends who like reading
2022-12-22	Ke*****	Poor customer service experience and the credit doesn't reflect until you call them. The problem still exist for the 5th week now.
Poor customer service experience and the credit doesn't reflect until you call them. The problem still exist for the 5th week now.
2022-11-30	ac*****	I once used this app few years back, I was a good place to get all the news papers easly. But since yesterday I have been trying to top up my count, money not reflected to my account. I have paid twice with different payment methods. I tried to check them on whatsapp without any response. Just advice to top up you account coz no refund on your lost money.
I once used this app few years back, I was a good place to get all the news papers easly. But since yesterday I have been trying to top up my count, money not reflected to my account. I have paid twice with different payment methods. I tried to check them on whatsapp without any response. Just advice to top up you account coz no refund on your lost money.
2022-11-23	Da*****	I've paid more than twice but units do not reflect in the app for purchase.
I've paid more than twice but units do not reflect in the app for purchase.
2022-11-19	Ja*****	I have been having problems opening this app since yesterday. Wonder why. Still having problems opening todate
I have been having problems opening this app since yesterday. Wonder why. Still having problems opening todate
2021-04-26	Lu*****	Why I can't top up with Voda airtime??
Why I can't top up with Voda airtime??
2021-04-08	Ke*****	Great app for reading newspapers!
Great app for reading newspapers!
2021-03-23	Ra*****	I congratulate for a good work but for the past 2 days. I have been experiencing problem to access payment. I have been trying with unsuccessful outcomes. Kindly help
I congratulate for a good work but for the past 2 days. I have been experiencing problem to access payment. I have been trying with unsuccessful outcomes. Kindly help