VIBW

VIBW is the mobile version of the Web Self Care portal designed specifically for fixed line enterprise customers. It allows users to log in with their existing Web Self Care credentials to view detailed circuit information and manage trouble tickets efficiently.

Users can create new trouble tickets for quick issue resolution, track ticket status through to closure, and review their trouble ticket history for the past 7 days regardless of the ticket start date. The app also enables customers to update their profile information and access the escalation matrix when needed. Additionally, users can easily provide feedback and rate the app directly within the interface, enhancing user engagement and continuous improvement.