Reviews of SafeNet MobilePASS

By: Thales DIS France SAS App

List of user reviews and ratings for SafeNet MobilePASS

Total ratings

3.71 (Rating count: 4,337)

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Review summary

Users report SafeNet MobilePASS is hard to enroll and manage. While a few say it's easy to use and occasionally receives positive ratings on some devices, the majority describe enrollment as unreliable, PIN input issues, and inconsistent device compatibility across Android devices. Activation flows and token management also hinder usability, leaving users frustrated when enrolling multiple devices.

Pros

Easy to use.
Shows some positive device-specific experiences (e.g., Samsung) in reviews.
Some reviewers rate it as Excellent or Good, indicating potential when it works.

Cons

Enrollment is unreliable: auto-enrollment often fails; manual enrollment requires a URL you can't copy/paste; links fail to redirect; copy-paste is disabled.
PIN entry problems: re-token PIN not accepted; numbers sometimes won't input on some devices; two-second passcode window; keyboard may be missing on open.
Inconsistent device compatibility across Android devices: works on some devices (e.g., Samsung) but fails on Oppo, Sony, and others; some reports it doesn't work on Android at all.
Enrollment flow can lock you out after cancellation during enrollment; activation codes can become invalid.
Token management limitations: cannot rename or remove Created tokens.

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User Reviews

Recent rating average: 1.90

All time rating average: 3.71

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61% (44)

Date	Author	Comment
2026-07-16	An*****	easy to use.
easy to use.
2026-02-04	Bo*****	Cannot freely rename or remove 'Created tokens' even if they haven't been enrolled. Terrible
Cannot freely rename or remove 'Created tokens' even if they haven't been enrolled. Terrible
2025-11-21	De*****	bad
bad
2025-11-03	12*****	While I enrolling it is not taking re-token PIN. nothing is getting enter in re-enter token PIN. vey bad experience. not happy
While I enrolling it is not taking re-token PIN. nothing is getting enter in re-enter token PIN. vey bad experience. not happy
2025-10-11	Di*****	easy to use
easy to use
2025-07-14	ga*****	worked perfectly with Samsung , but since I got my oppo n5 it isn't compatible, it's asks me to re enter my pin then won't input the numbers and just sits there . any other users with oppo with it doing same thing
worked perfectly with Samsung , but since I got my oppo n5 it isn't compatible, it's asks me to re enter my pin then won't input the numbers and just sits there . any other users with oppo with it doing same thing
2025-04-22	Al*****	I dont understand why companies uses rhis method where there are cheaper more modern alternatives that works with any authenticator application e.g. google authenticator or Microsoft authenticator or authy
I dont understand why companies uses rhis method where there are cheaper more modern alternatives that works with any authenticator application e.g. google authenticator or Microsoft authenticator or authy
2024-12-02	Al*****	Legit horrible.
Legit horrible.
2024-08-29	Sa*****	I have nothing but problems with this app. I've tried using it on both my Sony Xperia 1 and on my laptop. It tells me I've got my pin wrong on 3 separate occasions on the windows version, but I've only entered my pin once CORRECTLY. The mobile app just fails to authenticate under auto enrollment. Manual enrollment asks for a URL, which you can't copy and paste. It just doesn't work correctly. It's awful. I just need to connect to my customer, but I can't. Their it are thankfully very patient
I have nothing but problems with this app. I've tried using it on both my Sony Xperia 1 and on my laptop. It tells me I've got my pin wrong on 3 separate occasions on the windows version, but I've only entered my pin once CORRECTLY. The mobile app just fails to authenticate under auto enrollment. Manual enrollment asks for a URL, which you can't copy and paste. It just doesn't work correctly. It's awful. I just need to connect to my customer, but I can't. Their it are thankfully very patient
2024-08-23	St*****	rubbish app
rubbish app