Reviews of Progress Smart Home

By: Progress Residential

List of user reviews and ratings for Progress Smart Home

Total ratings

4.65 (Rating count: 4,493)

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Review summary

Users appreciate the Progress Smart Home app for its convenience, ease of use, and real-time remote control of locks and thermostats, enhancing home comfort and security. However, multiple reviews highlight persistent connectivity issues, malfunctioning sensors, limited auto-lock customization, and bugs causing false alarms. Additionally, several users report poor customer support and difficulties with account management, which detract from the overall experience.

Pros

Provides convenient remote access to home controls like locks and thermostat.
User-friendly interface that is easy to navigate and use.
Real-time updates and notifications with minimal delay.
Offers peace of mind by allowing monitoring of door status and temperature remotely.
Enhances comfort by enabling pre-setting home temperature before arrival.

Cons

Frequent connectivity issues disconnecting from the server, causing loss of app access.
Motion sensors and some devices often malfunction or do not work as expected.
Limited customization in auto-lock timing, leading to inconvenience.
Recurring bugs causing false alarms like random siren sounds or erroneous low battery notifications.
Poor customer support and unreliable password reset or account invitation processes.

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User Reviews

Recent rating average: 3.90

All time rating average: 4.65

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5% (7)

Date	Author	Comment
2024-11-13	Du*****	The Smart Home app affords me convenience when away from home.
The Smart Home app affords me convenience when away from home.
2024-11-03	M *****	If you are here because you are interested in a home that is managed using progress residential, I would advise you to just look for a different home. We could not get into 2 out of the 3 homes we scheduled visits with. The website has inadequate instructions. When I tried to reset my password I never got the reset email. One of the homes we could just not get into. I got redirected and put on hold while my phone battery was low. Very stressful. Also you have to pay to see the house!
If you are here because you are interested in a home that is managed using progress residential, I would advise you to just look for a different home. We could not get into 2 out of the 3 homes we scheduled visits with. The website has inadequate instructions. When I tried to reset my password I never got the reset email. One of the homes we could just not get into. I got redirected and put on hold while my phone battery was low. Very stressful. Also you have to pay to see the house!