Reviews of Progress Smart Home

By: Progress Residential App

List of user reviews and ratings for Progress Smart Home

Total ratings

4.64 (Rating count: 4,497)

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Review summary

Users appreciate the Progress Smart Home app for its convenience, ease of use, and real-time remote control of locks and thermostats, enhancing home comfort and security. However, multiple reviews highlight persistent connectivity issues, malfunctioning sensors, limited auto-lock customization, and bugs causing false alarms. Additionally, several users report poor customer support and difficulties with account management, which detract from the overall experience.

Pros

Provides convenient remote access to home controls like locks and thermostat.
User-friendly interface that is easy to navigate and use.
Real-time updates and notifications with minimal delay.
Offers peace of mind by allowing monitoring of door status and temperature remotely.
Enhances comfort by enabling pre-setting home temperature before arrival.

Cons

Frequent connectivity issues disconnecting from the server, causing loss of app access.
Motion sensors and some devices often malfunction or do not work as expected.
Limited customization in auto-lock timing, leading to inconvenience.
Recurring bugs causing false alarms like random siren sounds or erroneous low battery notifications.
Poor customer support and unreliable password reset or account invitation processes.

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User Reviews

Recent rating average: 3.90

All time rating average: 4.64

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33% (7)

Date	Author	Comment
2024-11-13	Du*****	The Smart Home app affords me convenience when away from home.
The Smart Home app affords me convenience when away from home.
2024-11-03	M *****	If you are here because you are interested in a home that is managed using progress residential, I would advise you to just look for a different home. We could not get into 2 out of the 3 homes we scheduled visits with. The website has inadequate instructions. When I tried to reset my password I never got the reset email. One of the homes we could just not get into. I got redirected and put on hold while my phone battery was low. Very stressful. Also you have to pay to see the house!
If you are here because you are interested in a home that is managed using progress residential, I would advise you to just look for a different home. We could not get into 2 out of the 3 homes we scheduled visits with. The website has inadequate instructions. When I tried to reset my password I never got the reset email. One of the homes we could just not get into. I got redirected and put on hold while my phone battery was low. Very stressful. Also you have to pay to see the house!
2024-10-28	Br*****	Everything about progress residential is so awful. temperature doesn't work,
Everything about progress residential is so awful. temperature doesn't work,
2024-10-19	Ch*****	Easy to use! Great for double checking locks and air when gone.
Easy to use! Great for double checking locks and air when gone.
2024-10-18	Hi*****	simple to use and hasn't done me wrong so far. no complaints here!
simple to use and hasn't done me wrong so far. no complaints here!
2024-10-16	ma*****	this is my first smart house, and I am really enjoying it.
this is my first smart house, and I am really enjoying it.
2024-08-07	Br*****	The app is user friendly but it says I have motion sensors in my house but there isn't any. I only have access to the downstairs AC temp. I can't set the front door from auto locking. It locks after 3sec when I close it. And jams half the time when the kids are slow going out.
The app is user friendly but it says I have motion sensors in my house but there isn't any. I only have access to the downstairs AC temp. I can't set the front door from auto locking. It locks after 3sec when I close it. And jams half the time when the kids are slow going out.
2024-07-17	Ja*****	very convenient to use both inside and outside the home. the motion detector is not functioning.
very convenient to use both inside and outside the home. the motion detector is not functioning.
2024-05-26	Sa*****	Having the option, from my phone, to turn the heat up in the morning so it's not so freezing cold when I get out of bed, is the best thing ever!! Getting ready in the morning is so much easier now!
Having the option, from my phone, to turn the heat up in the morning so it's not so freezing cold when I get out of bed, is the best thing ever!! Getting ready in the morning is so much easier now!
2024-02-11	Co*****	I love that the app works in real time. No delays in any of the changes I make or notifications I receive.
I love that the app works in real time. No delays in any of the changes I make or notifications I receive.