Reviews of WTF

By: NOS Comunicações S.A. App

List of user reviews and ratings for WTF

Total ratings

3.80 (Rating count: 34,613)

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Review summary

Users appreciate the rewarding features and ease of tracking data in the WTF app. However, many face persistent issues including frequent login problems requiring multiple verification steps, poor app performance with bugs and crashes, errors in payment processing, and an outdated, confusing interface. Despite enjoying certain functionalities like the scratch rewards, the app’s instability and recurring errors reduce overall user satisfaction.

Pros

Offers rewards and gifts through a scratch system which many users find entertaining and dynamic.
Easy to use with great functionalities and well-organized design.
Useful for tracking data and claiming discount codes.
Provides a chance to win prizes through app features.
Has a generally good design and some nice features.

Cons

Frequent login issues including failure to recognize phone numbers and repeated login prompts with verification codes.
App performance problems such as slow loading, crashes, and bugs that prevent certain functions like scratches and balance checking from working properly.
Payment and transaction errors preventing users from completing mobile plan purchases or causing incorrect charges without proper support.
Poor app stability leading to frequent freezes, crashes, and inability to use core features consistently.
User interface and design criticized as outdated, disorganized, and unpleasant.

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User Reviews

Recent rating average: 2.90

All time rating average: 3.80

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58% (14)

Date	Author	Comment
2025-01-19	Di*****	Good job in the app. The app is very dynamic, and I can receive many rewards.
Good job in the app. The app is very dynamic, and I can receive many rewards.
2025-01-07	Fe*****	Super annoying asking to login all the time with email and number verification after like 3 SMS codes. This procedure every two weeks. Fix this app
Super annoying asking to login all the time with email and number verification after like 3 SMS codes. This procedure every two weeks. Fix this app
2024-10-17	Gu*****	Very fast and app is very good 💯
Very fast and app is very good 💯
2024-10-17	Lu*****	Very easy to use and great functionalities
Very easy to use and great functionalities
2024-08-20	Lu*****	The app is incredible and well organised. The only downside is performance. For some reason I can't do scratches? I swipe on the circle and I can't click in the prize. Is this intentional?
The app is incredible and well organised. The only downside is performance. For some reason I can't do scratches? I swipe on the circle and I can't click in the prize. Is this intentional?
2024-08-15	Ev*****	The app does not work. I'm receiving "Temos versao nova" message and cannot use the app. Clearing cache/force restart and reinstalling the app do not help on three tested devices - Rdmi note pro 8/10/12
The app does not work. I'm receiving "Temos versao nova" message and cannot use the app. Clearing cache/force restart and reinstalling the app do not help on three tested devices - Rdmi note pro 8/10/12
2024-03-06	El*****	It's a good app with some nice features (mostly do to the scratching system and the occasional gifts) and the design itself is also good, but it also has too many bugs and crashes, especially when logging in. Overall I'd say it's a 4/5.
It's a good app with some nice features (mostly do to the scratching system and the occasional gifts) and the design itself is also good, but it also has too many bugs and crashes, especially when logging in. Overall I'd say it's a 4/5.
2024-02-28	Ma*****	Super strong choice of app colors, outdated design, disorganised selection options, grotesque button design and drop down menus . Horrible experience as a customer / app user . Didn't like the colors at all of the app. Very wrong choice
Super strong choice of app colors, outdated design, disorganised selection options, grotesque button design and drop down menus . Horrible experience as a customer / app user . Didn't like the colors at all of the app. Very wrong choice
2023-07-12	Fe*****	Very bad app, they have a bug that doesn't allow me to buy a 14€ mobile plan. When i choose to charge with card, mbway or atm an error flag appear saying to try later (was like this for 2 days in a row) I uninstalled the app, cleared the cache and data, and even though still the same mistake. I can't use the app nor even the service
Very bad app, they have a bug that doesn't allow me to buy a 14€ mobile plan. When i choose to charge with card, mbway or atm an error flag appear saying to try later (was like this for 2 days in a row) I uninstalled the app, cleared the cache and data, and even though still the same mistake. I can't use the app nor even the service
2023-05-29	He*****	I was about to tell that this is probably the worst app around, but I can see that most of the people already know that. Everytime that I try to log in the app I can't because the app do not recognize my number. I need to do line 3 ou 4 steps until I am able to enter the app. Now I need to enter the app to charge my phone and I cannot because it says that my number is not registered, although I have the same number since the beginning. 0 stars
I was about to tell that this is probably the worst app around, but I can see that most of the people already know that. Everytime that I try to log in the app I can't because the app do not recognize my number. I need to do line 3 ou 4 steps until I am able to enter the app. Now I need to enter the app to charge my phone and I cannot because it says that my number is not registered, although I have the same number since the beginning. 0 stars