Reviews of FirstBank Tu Banca Digital App

By: FirstBank

List of user reviews and ratings for FirstBank Tu Banca Digital App

Total ratings

4.83 (Rating count: 17,859)

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Review summary

Users praise the app's ease of use and overall quality, with multiple reviews calling it a great, excellent, and helpful banking app. However, recurring issues include the app freezing or not opening, login blocks and slow authentication, and some account access problems like verifying payments or receiving SMS recovery codes. Customer service is frequently commended, and improvements over time noted, but stability and access remain the primary concerns.

Pros

Easy to use / intuitive interface
Generally excellent app with positive reception
Strong customer service and attentive support
Noted improvements over time

Cons

App freezes / won't open / keeps loading
Login issues and blocking during authentication
Inability to verify cross-bank payments and missing transaction emails/notifications
SMS codes for account recovery not being sent

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User Reviews

Recent rating average: 4.40

All time rating average: 4.83

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4% (37)

Date	Author	Comment
2026-06-28	Mr*****	The Best
The Best
2026-06-18	Ni*****	app not logging in just stays on home page
app not logging in just stays on home page
2026-06-15	Ma*****	la sra amalia barrios me atendió excelente
la sra amalia barrios me atendió excelente