GwarantPro

GwarantPro is a modern tool enabling efficient and convenient service request processing. The app connects users with the technical and service support department, allowing for quick reporting of faults and monitoring the resolution process.

The app gives users complete control over their service requests—from registration to completion.

Key app features:

Adding warranty requests:
Users can easily report faults on products covered by warranty by describing the problem and selecting the appropriate category and device type.

Tracking the request status:
The app allows for ongoing monitoring of service progress. Users receive information on the current status of the request—from receipt, through diagnosis, to repair or replacement.

Adding photos and documents:
Each request can be supplemented with photos of the damage or purchase documents (e.g., receipt, warranty card), speeding up verification and reducing processing time.

Report History:
All reports are archived, giving users constant access to the service history of their devices – along with descriptions, photos, and service decisions.