Reviews of MasterRemit

By: MasterRemit.com App

List of user reviews and ratings for MasterRemit

Total ratings

3.00 (Rating count: 302)

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Review summary

MasterRemit offers fast, low-cost, and easy-to-use money transfer services with a generally reliable and convenient platform praised by many users for quick delivery and helpful customer support. However, multiple users report serious issues including delayed transactions, unresponsive customer service, and occasional app malfunctions, causing distrust and inconvenience. The app is recommended by many for its efficiency and affordability, but potential users should be cautious of delays and communication problems noted in several reviews.

Pros

Fast and efficient money transfers with generally quick processing times
Low fees and competitive exchange rates compared to other money transfer services
User-friendly, easy to use app interface
Reliable and convenient service for sending money abroad
Good customer service experience reported by some users, with responsiveness to issues

Cons

Significant delays in transactions reported by multiple users, sometimes extending over several days
Poor or unresponsive customer support in some cases, including difficulty reaching them by phone
Occasional app functionality issues or downtime
Lack of timely communication regarding changes in terms, conditions, and exchange rates
Discrepancies or problems with funds not reaching recipients leading to business disruptions

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User Reviews

Recent rating average: 3.40

All time rating average: 3.00

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19% (5)

Date	Author	Comment
2025-01-26	Ma*****	easy setups, quick processing and hassle-free
easy setups, quick processing and hassle-free
2025-01-13	MK*****	I have been using Master Remit since 2021 with no issues, but my recent experience has been extremely disappointing. My transaction has been delayed for over 5 days, and the recipient has not received the money. Instead of resolving the issue, they asked me to resend documents I already provided. This unnecessary delay is unacceptable and has caused significant inconvenience. The lack of urgency and poor customer service have led me to lose trust in this service. I do not recommend it anymore
I have been using Master Remit since 2021 with no issues, but my recent experience has been extremely disappointing. My transaction has been delayed for over 5 days, and the recipient has not received the money. Instead of resolving the issue, they asked me to resend documents I already provided. This unnecessary delay is unacceptable and has caused significant inconvenience. The lack of urgency and poor customer service have led me to lose trust in this service. I do not recommend it anymore
2025-01-04	he*****	I made four transactions with MasterRemit between December 28-30, 2024, involving significant amounts. None have been processed to my account, causing severe business disruptions and financial stress. Their customer support is unresponsive, and their phone line is disconnected, showing complete disregard for customers. This app is unprofessional, inconsiderate, and unreliable. This has been an infuriating experience. I strongly advise against using this app.
I made four transactions with MasterRemit between December 28-30, 2024, involving significant amounts. None have been processed to my account, causing severe business disruptions and financial stress. Their customer support is unresponsive, and their phone line is disconnected, showing complete disregard for customers. This app is unprofessional, inconsiderate, and unreliable. This has been an infuriating experience. I strongly advise against using this app.
2025-01-03	Na*****	Good company for sending money to Ethiopia, Kenya and Somali.
Good company for sending money to Ethiopia, Kenya and Somali.
2025-01-01	Wa*****	Money transfer is so late and hard to answering customer number and receiver still not getting his money
Money transfer is so late and hard to answering customer number and receiver still not getting his money
2024-12-20	AH*****	Excellent service fast delivery 👏
Excellent service fast delivery 👏
2024-11-25	Ja*****	Easy and cheaper.
Easy and cheaper.
2024-11-18	A *****	Be mindful when joining thru their promotion rates as they have tendency to change their terms and condition in an instant without informing their customers. I also noticed that sudden changes to their fx are not in line with the movement of global fx rate. Just my personal point of view and experience with comparison with other remittance companies I used and am currently using.
Be mindful when joining thru their promotion rates as they have tendency to change their terms and condition in an instant without informing their customers. I also noticed that sudden changes to their fx are not in line with the movement of global fx rate. Just my personal point of view and experience with comparison with other remittance companies I used and am currently using.
2024-09-26	Ab*****	I have been using Master Remit fot a long time to support family and friends, the satisfactory service and the exceptional responsiveness is statement to the level of professionalism Master Remit provides. Extremely happy with this service and highly recommend for everyone to use.
I have been using Master Remit fot a long time to support family and friends, the satisfactory service and the exceptional responsiveness is statement to the level of professionalism Master Remit provides. Extremely happy with this service and highly recommend for everyone to use.
2024-09-19	Mo*****	I recently had the opportunity to use MasterRemit to send money to myself whilst overseas in Kenya, and I must say the experience was quite smooth and efficient. The Speed of Transfer was instant. Overall, sending money to myself using MasterRemit was a positive experience.
I recently had the opportunity to use MasterRemit to send money to myself whilst overseas in Kenya, and I must say the experience was quite smooth and efficient. The Speed of Transfer was instant. Overall, sending money to myself using MasterRemit was a positive experience.