Reviews of PINACLE®

By: PNC Bank, N.A. App

List of user reviews and ratings for PINACLE®

Total ratings

3.06 (Rating count: 83)

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Review summary

Users commonly report that the app often fails to open, crashes, or freezes, preventing access to account information. Login attempts frequently fail, with biometric authentication and permission issues also noted. Navigation is described as cumbersome and challenging. However, some users appreciate the clean, simple interface, and find it adequate for checking account balances and transactions when functional.

Pros

Clean and simple interface
Fine for checking account balances and transactions
Generally okay when it works
Good

Cons

App frequently does not open or crashes on startup
Login failures and account access issues
Biometric login and permissions malfunction
Freezes and becomes unresponsive
Difficult to navigate and cumbersome

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User Reviews

Recent rating average: 1.20

All time rating average: 3.06

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75% (15)

Date	Author	Comment
2024-06-11	Da*****	Doesnt open. Asking to accept access, and when you click to allow it closes
Doesnt open. Asking to accept access, and when you click to allow it closes
2024-06-11	Bo*****	Fix your app! Can't even log in to actually use the app due to the error.
Fix your app! Can't even log in to actually use the app due to the error.
2024-05-20	DA*****	Doesn't allow you to open from phone.
Doesn't allow you to open from phone.
2024-05-14	Pi*****	Terrible app. Works horribly.
Terrible app. Works horribly.
2024-04-22	Jo*****	Doesn't open and prompts to allow phone. Not good
Doesn't open and prompts to allow phone. Not good
2024-04-01	St*****	Generally OK but janky to the point where it is suddenly not functioning. Randomly decided to stop accepting biometrics. Upon reinstall decided to not allow usage at all claiming some permissions weren't allowed, but no outstanding permissions are denied per system. When it did work it was fine for checking acct balances and movement in and out. Not so great for seeing approval activity and some modules don't work in the app at all.
Generally OK but janky to the point where it is suddenly not functioning. Randomly decided to stop accepting biometrics. Upon reinstall decided to not allow usage at all claiming some permissions weren't allowed, but no outstanding permissions are denied per system. When it did work it was fine for checking acct balances and movement in and out. Not so great for seeing approval activity and some modules don't work in the app at all.
2024-01-11	fi*****	Doesn't work
Doesn't work
2023-02-22	Er*****	I got hacked
I got hacked
2022-10-21	Ke*****	This app has never worked on my Galaxy s10
This app has never worked on my Galaxy s10
2022-06-22	Ge*****	PNC closed my account w/o telling me why! When asked, was told they didn't have to tell me & would not‼️
PNC closed my account w/o telling me why! When asked, was told they didn't have to tell me & would not‼️