Reviews of ZAP PH 2.0 - Loyalty Rewards

By: ZAPGroup Inc. App

List of user reviews and ratings for ZAP PH 2.0 - Loyalty Rewards

Total ratings

3.67 (Rating count: 376)

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Review summary

Overall, users see ZAP PH 2.0 as an improved app with features like QR code-based cross-brand points and cashback, and occasional successful redemptions. However, reliability issues dominate: ongoing login/OTP problems, frequent logouts, onboarding friction, Android compatibility/update gaps, and points expiring with redemption delays. These usability and support gaps undermine the positive feature set.

Pros

Updated app shows points and coupons across multiple brands with a QR code for easy redemption.
New cashback feature is awesome.
Rewards redemption works (e.g., Chatime) and demonstrates the rewards system when it functions.
Overall improvement over the old app, providing a more convenient experience.

Cons

Persistent login/authentication issues, including OTP delivery failures, sign-up loops, and login problems.
Frequent logouts and session expirations that force re-login.
Onboarding friction: welcome screen forces signup and existing accounts aren't recognized.
Compatibility and update problems: lack of Android 14 support and long periods without app updates.
Points expiration without warning and redemption reliability issues (OTP delays/long waits) affecting rewards redemption.

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User Reviews

Recent rating average: 2.50

All time rating average: 3.67

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67% (34)

Date	Author	Comment
2026-07-04	Ha*****	can't receive the otp they sent, it's not working properly at all, this app is so disappointing
can't receive the otp they sent, it's not working properly at all, this app is so disappointing
2026-05-26	Mi*****	How can I not log in to my account, it's always "error occurred" when entering my 6 digit number. I cannot use my rewards
How can I not log in to my account, it's always "error occurred" when entering my 6 digit number. I cannot use my rewards
2025-08-06	Ja*****	I cannot create Icon, when I am going to encode the pass, the app errors everytime.
I cannot create Icon, when I am going to encode the pass, the app errors everytime.
2025-06-11	En*****	great
great
2025-05-15	An*****	i hate it that my points are expired without even sending warning.
i hate it that my points are expired without even sending warning.
2025-01-16	Kr*****	I haven't used this app since the 2020 lockdown, but my Chatime points have been redeemed last August 2024! I just found out after downloading Zap today!
I haven't used this app since the 2020 lockdown, but my Chatime points have been redeemed last August 2024! I just found out after downloading Zap today!
2024-10-16	Be*****	Whenever log-in sessions expire, you need to re-register and accept TOS, and update your profile all over again.
Whenever log-in sessions expire, you need to re-register and accept TOS, and update your profile all over again.
2024-09-05	Ru*****	Updated app is a huge improvement from the old one. I can see my points and coupons across different brands. This is much easier and more convenient since there's now a QR code.
Updated app is a huge improvement from the old one. I can see my points and coupons across different brands. This is much easier and more convenient since there's now a QR code.
2024-09-04	Ma*****	The new cashback feature is awesome! Greate job ZAP!
The new cashback feature is awesome! Greate job ZAP!
2024-09-03	Br*****	No login option for existing account. Will require you to register again but will fail due to existing record. UPDATE 09/03/2024 - This app stop updating, not compatible to new devices.
No login option for existing account. Will require you to register again but will fail due to existing record. UPDATE 09/03/2024 - This app stop updating, not compatible to new devices.