Booking.com
350,000+ hotels worldwide. Save up to 75% on hotels in over 41,000 destinations worldwide!
Total ratings
4.35
(Rating count:
260)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Chrome Web Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated.
Pros
- Easy to navigate and use
- Good prices and competitive rates
- Reliable for hotel bookings
- Helpful customer service for issues
- Variety of options and flexibility in reservations
Cons
- Customer support can be unresponsive
- Reservations may be canceled by hotels without notification
- Issues with refunds for bad hotel conditions
- Some users find no benefit over direct hotel bookings
- Concerns about the accuracy of pricing and availability information
Most mentioned
- Booking experience can be unreliable
- Positive user interface
- Price competitiveness
- Issues with customer service responses
- Refund challenges
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User reviews
Recent rating average:
4.10
All time rating average:
4.35
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| Date | Author | Rating | Lang | Comment |
|---|---|---|---|---|
| 2023-03-27 |  | | en | Reserving with booking.com is equal to not making a reservation at all, the information they give you at the moment of making a reservation is not true, the price changes whenever the hotel wants, and they can cancel your reservation at any time. The hotel wanted to cancel my booking and they did without notifying me at all or answering any of my texts, Booking.com did nothing at all, no response from customer support, and no solutions were brought to the table, useless company guess I will now to find somewhere else to sleep thanks to your lack of attention and interest in your customers |
| 2022-07-27 |  | | en | Booking.com is a scam. Offshore site with NO consumer protection! I was booked in a DIRTY and DANGEROUS hotel with bedbugs!! I left immediately and didn't even put my bags down! Booking.com REFUSED to refund me. DON"T EVER USE THIS SITE!! |
| 2016-09-20 |  | | en | perfect, love it |
| 2016-09-16 |  | | en | bye bye worries no phone calls nothing i live where i want with my budget |
| 2016-06-25 |  | | en | always easy to find just what I need, when needed and always the best rates available |
| 2016-02-28 |  | | http://me.zing.vn/ | |
| 2016-01-19 |  | | en | Awesome. |
| 2015-12-21 |  | | es | Mejor página de reservas de hospedajes! Felicidades! |
| 2015-11-17 |  | | en | Perfect, besides using the app |
| 2015-10-06 |  | | it | ABBASTANZA AFFIDABILE. ANCHE PERCHE' LE ALTERNATIVE SONO PEGGIO.. |
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