Pangea

PANGEA is an operational support application for technical personnel and back-office teams, designed for the execution and tracking of support, diagnostic, and field intervention activities.

The application centralizes operational processes such as facility queries, intervention validation, technical certification, equipment changes, reassignments, and ticket management, facilitating incident response and service continuity.

Its main capabilities include:

• Querying and validating technical information associated with lines and services.

• Recording and tracking of assisted interventions.

• Capturing photographic evidence as operational documentation.

• Using location data to associate the intervention with the corresponding site.

• Supporting diagnostic and certification processes.

• Facilitating interaction between technical and back-office personnel for continuity of service.

PANGEA is intended for authorized users within the operation and requires access credentials for use.