Reviews of Passer

By: Passer Technologies S.A

List of user reviews and ratings for Passer

Total ratings

3.56 (Rating count: 2,056)

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Review summary

Passer is easy to use and offers English language support and solid customer service, making online ticketing convenient. However, users frequently report high pricing, UX confusion, slow performance, and account/login issues as major drawbacks.

Pros

Easy-to-use interface with a simple booking flow
English language option for accessibility
Strong customer service / helpful helpdesk
Convenient online ticket purchasing

Cons

High fees and overpriced fares / extra charges
Confusing UX and not intuitive navigation
Performance issues / slow app and friction during usage
Account/login problems and difficulty cancelling or managing tickets

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User Reviews

Recent rating average: 2.90

All time rating average: 3.56

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88% (28)

Date	Author	Comment
2026-03-03	Ju*****	La aplicación posee paradas por las que realmente son parte de la ruta, por ejemplo al insertar el origen te aparece una opción, luego al seleccionar un destino No hay rutas disponibles aunque el destino sea la terminal de buses, es un desastre, genera confusión, no es intuitiva para el usuario final. Personalmente experimenté que llegan a duplicar tiquetes físicos vs virtuales generando mal entendidos.
La aplicación posee paradas por las que realmente son parte de la ruta, por ejemplo al insertar el origen te aparece una opción, luego al seleccionar un destino No hay rutas disponibles aunque el destino sea la terminal de buses, es un desastre, genera confusión, no es intuitiva para el usuario final. Personalmente experimenté que llegan a duplicar tiquetes físicos vs virtuales generando mal entendidos.
2026-02-02	Er*****	una salvada!
una salvada!
2026-01-23	An*****	so complicated and unnecessarily preachy conditions about no screenshots and having compulsory mobile data. low budget travellers can't afford mobile data - this feels unfair
so complicated and unnecessarily preachy conditions about no screenshots and having compulsory mobile data. low budget travellers can't afford mobile data - this feels unfair