Reviews of St. Luke's

By: St. Luke's University Health Network App

List of user reviews and ratings for St. Luke's

Total ratings

4.37 (Rating count: 1,518)

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Review summary

Reviews praise ease of use and staff quality, but major frustrations center on login/authentication and reliability. Users report login failures, constant verification codes, and password resets, along with crashes and slow performance. Additional issues include trouble accessing orders, documents, or paying bills, plus confusing navigation and frequent surveys. Overall, the app is valued for care and functionality but needs substantial fixes to stability and authentication.

Pros

Easy to use; quick access to necessary information and calendar integration for appointments.
Useful for communicating with doctors and managing appointments and medications.
Professional, courteous staff and generally positive care.

Cons

Frequent login/authentication problems (not recognizing user, password resets, ongoing verification codes, remembered device issues).
Unstable performance and crashes (app exits unexpectedly, not working on some devices, slow access).
Inability to access important information (e.g., blood work orders, medications, documents) or pay bills due to login/UX issues.
Daunting navigation and repetitive surveys, with occasional features not functioning (e.g., deleting messages).

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User Reviews

Recent rating average: 4.70

All time rating average: 4.37

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24% (29)

Date	Author	Comment
2026-07-16	Da*****	I was recently in the trauma unit for a compression fracture of my L1 vertebrae and the trauma team at Anderson, saint Luke's was absolutely amazing. Now I know why they are rated, number one in drama. I would recommend anyone to get care from saint Luke's, they are absolutely amazing and the best Hospital system I have ever dealt within my life. I owe them my life
I was recently in the trauma unit for a compression fracture of my L1 vertebrae and the trauma team at Anderson, saint Luke's was absolutely amazing. Now I know why they are rated, number one in drama. I would recommend anyone to get care from saint Luke's, they are absolutely amazing and the best Hospital system I have ever dealt within my life. I owe them my life
2026-07-11	Ro*****	Good work. Feel better.
Good work. Feel better.
2026-07-09	Th*****	this is one of the best apps St Luke's great
this is one of the best apps St Luke's great
2026-07-09	Be*****	Always treated with respect.
Always treated with respect.
2026-07-08	Sa*****	All my doctors through St. Lukes are so patient, kind, and always willing to be patient as I go through all my health journies.
All my doctors through St. Lukes are so patient, kind, and always willing to be patient as I go through all my health journies.
2026-07-08	De*****	I had a good experience with the app.
I had a good experience with the app.
2026-07-04	Br*****	I use Mychart for several health providers. The St. Luke's app is the only one I have had issues with. The app mostly works ok, but it is terrible for updating insurance. It errors out every time when trying to upload photos of an ID card. This has been an issue for YEARS, as I had same issue several years ago when trying to update coverage. One would think they would get around to fixing at SOME point...
I use Mychart for several health providers. The St. Luke's app is the only one I have had issues with. The app mostly works ok, but it is terrible for updating insurance. It errors out every time when trying to upload photos of an ID card. This has been an issue for YEARS, as I had same issue several years ago when trying to update coverage. One would think they would get around to fixing at SOME point...
2026-07-02	Fl*****	This app works wonderfully with his pediatrician and with all my different Dr's. Medication refill is easy and you can see all the doctor's notes from appointment so you don't have to remember everything. OUTSTANDING!!!
This app works wonderfully with his pediatrician and with all my different Dr's. Medication refill is easy and you can see all the doctor's notes from appointment so you don't have to remember everything. OUTSTANDING!!!
2026-07-02	De*****	outstanding
outstanding
2026-06-23	Ri*****	never found future appointment's. otherwise pretty good app
never found future appointment's. otherwise pretty good app