Reviews of St. Luke's

By: St. Luke's University Health Network

List of user reviews and ratings for St. Luke's

Total ratings

4.31 (Rating count: 1,506)

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Review summary

Reviews praise ease of use and staff quality, but major frustrations center on login/authentication and reliability. Users report login failures, constant verification codes, and password resets, along with crashes and slow performance. Additional issues include trouble accessing orders, documents, or paying bills, plus confusing navigation and frequent surveys. Overall, the app is valued for care and functionality but needs substantial fixes to stability and authentication.

Pros

Easy to use; quick access to necessary information and calendar integration for appointments.
Useful for communicating with doctors and managing appointments and medications.
Professional, courteous staff and generally positive care.

Cons

Frequent login/authentication problems (not recognizing user, password resets, ongoing verification codes, remembered device issues).
Unstable performance and crashes (app exits unexpectedly, not working on some devices, slow access).
Inability to access important information (e.g., blood work orders, medications, documents) or pay bills due to login/UX issues.
Daunting navigation and repetitive surveys, with occasional features not functioning (e.g., deleting messages).

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User Reviews

Recent rating average: 4.60

All time rating average: 4.31

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5% (29)

Date	Author	Comment
2026-06-18	He*****	Love this app! So useful!!
Love this app! So useful!!
2026-06-17	B *****	cannot sign up, assistance is a recorded message with up to 24 hr call back time.
cannot sign up, assistance is a recorded message with up to 24 hr call back time.
2026-06-17	Mi*****	everyone's been nice and polite. feel at peace. explain everything to you
everyone's been nice and polite. feel at peace. explain everything to you