Reviews of SEPTA

By: Southeastern Pennsylvania Transportation Authority

List of user reviews and ratings for SEPTA

Total ratings

2.31 (Rating count: 7,089)

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Review summary

Reviewers praise SEPTA for ease of use and real-time tracking, but widespread reliability issues dominate: update loops, crashes, unresponsive inputs, inaccurate timing, and login problems. When it works, it’s helpful for arrivals, but stability concerns make the app feel unreliable on many devices.

Pros

Easy to use and convenient
Real-time arrival tracking and bus/map information
Helpful and generally useful for transit planning
Provides clear arrival information when functioning
Overall positive sentiment when the app works well (e.g., "great app")

Cons

Frequent update/install issues including update loops and blocking prompts
Crashes and unresponsive UI (keyboard, map) and performance problems
Times are often inaccurate or delays aren’t warned
Reliability issues across devices: won’t download, can’t open, authentication/login errors
Inconsistent performance: sometimes works, but often not

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User Reviews

Recent rating average: 1.40

All time rating average: 2.31

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56% (80)

Date	Author	Comment
2026-05-21	We*****	very hard t determine the actual scheduled information and boarding locations
very hard t determine the actual scheduled information and boarding locations
2026-05-18	An*****	I like to know what time the bus will pull up.
I like to know what time the bus will pull up.
2026-05-12	S *****	worst ever app I had to use in my entire life. give many many trouble that even if I try to list it out here, I would have to spend half an hour which would be a waste too.
worst ever app I had to use in my entire life. give many many trouble that even if I try to list it out here, I would have to spend half an hour which would be a waste too.
2026-05-07	An*****	I am no longer able to log into this app as of January 2026. Septa Key Support cannot help because "the app is extremely problematic, and we can't help with login issues because we keep getting locked out." Can the app developers explain what's going on here, since Septa Key Support is unable or unwilling to do so?
I am no longer able to log into this app as of January 2026. Septa Key Support cannot help because "the app is extremely problematic, and we can't help with login issues because we keep getting locked out." Can the app developers explain what's going on here, since Septa Key Support is unable or unwilling to do so?
2026-05-04	Wa*****	different error code everytime I try to login
different error code everytime I try to login
2026-04-28	Pe*****	Just buggy. Can't ever log me in, so I end up using the mobile website.
Just buggy. Can't ever log me in, so I end up using the mobile website.
2026-04-23	Me*****	can you please put up the accurate bus schedule you're constantly making me late for work
can you please put up the accurate bus schedule you're constantly making me late for work
2026-04-21	mi*****	impossible to log in as the app does not allow user to enter information into the username and password fields it "clicks" but the keyboard does not pop up. edited: STILL DOESNT LET YOU LOG IN. NO POINT TO THE APP
impossible to log in as the app does not allow user to enter information into the username and password fields it "clicks" but the keyboard does not pop up. edited: STILL DOESNT LET YOU LOG IN. NO POINT TO THE APP
2026-04-16	De*****	Apps is not opening
Apps is not opening
2026-04-16	Br*****	Imaginary busses and trains. Rarely is the schedule accurate or current. Do not rely on it for speedy important transportation.
Imaginary busses and trains. Rarely is the schedule accurate or current. Do not rely on it for speedy important transportation.