Ascend Federal Credit Union

Name: Ascend Federal Credit Union
Rating: 4.8497925 (12000 reviews)
Author: ASCEND FEDERAL CREDIT UNION

By: ASCEND FEDERAL CREDIT UNION

Manage your finances from anywhere with the Ascend mobile banking app

Features & Capabilities

The Ascend Federal Credit Union mobile banking app offers a convenient and secure way to manage your finances anytime, anywhere. Key features include mobile check deposit, secure login with Touch ID or facial recognition, online bill payment, and live chat support for quick assistance.

Users can easily transfer funds between accounts, use Zelle© for money transfers, monitor pending transactions, and control debit and credit card settings. The app also allows linking accounts from other financial institutions and helps find nearby branches and surcharge-free ATMs. Backed by federally insured protection from the NCUA, Ascend ensures your banking experience is both safe and seamless.

User Growth & Download Statistics

App Privacy & Security

By:

ASCEND FEDERAL CREDIT UNION

Downloads:

93,485 339

Rating:

4.85

(12,000) 20 new ratings

Version:

6.24.33 Last updated: 2025-07-16

Version code:

2025071101

Creation date:

2022-06-14

Publisher country:

Permissions:

android.permission.ACCESS_COARSE_LOCATION Very high risk
android.permission.ACCESS_FINE_LOCATION Very high risk
android.permission.CAMERA Very high risk
android.permission.READ_CONTACTS Very high risk
android.permission.READ_PHONE_STATE Very high risk
android.permission.RECORD_AUDIO Very high risk
com.google.android.gms.permission.AD_ID Moderate risk
android.permission.ACCESS_ADSERVICES_AD_ID Low risk
android.permission.ACCESS_ADSERVICES_ATTRIBUTION Low risk
android.permission.ACCESS_WIFI_STATE Low risk

Size:

65.35MB

Email:

me*****@ascend.org

URLs:

Website ,Privacy policy

Full description:

Source:

Google Play Store

Data ingested on:

2026-06-05

Compare stats and ranking:

Ranking

# 221,411 ▼ 439

For Developers

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Contact the developer

Chrome-Stats does not own this Android app. Please use these information below to contact the Android app developer.

Developed by:

ASCEND FEDERAL CREDIT UNION

Google Play Store

https://play.google.com/store/apps/details?id=org.ascend.secure

Email:

me*****@ascend.org

Website:

https://ascend.org

User Reviews

Users appreciate the easy-to-use interface, informative content, and helpful customer service of the Ascend Federal Credit Union app, valuing their long-term relationship with the credit union. However, the recent app update has introduced significant issues: frequent freezing and crashing, poor and clunky UI/UX compared to the old app, challenges with login processes including loss of fingerprint authentication, malfunctioning features like Zelle and chat, and problems with transaction ordering and balance display. Users also request improvements such as a dark mode for accessibility. These issues have caused frustration and a desire among some to revert to the old app or consider switching banks.

Pros

Easy to use with lots of information and easy access to banking services.
Long-term positive relationships with Ascend Federal Credit Union, praising professional and courteous service.
Helpful and supportive customer service, especially for disabled or long-term members.
Useful features like depositing checks and informative dashboards.

Cons

App frequently freezes and becomes unresponsive, causing frustration.
The new app's user interface and layout are considered poor, clunky, and hard to navigate compared to the old app.
Issues with login such as mandatory complex password and lost fingerprint login convenience.
Problems with features like Zelle not working, start chat button non-functional, and lack of dark mode requested by users.
Transaction display is non-chronological causing confusion and potential overdraft fees; pending transactions do not deduct from available balance properly.

Recent reviews

It would be nice to have a dark theme/ mode for elderly and visually impaired people to toggle on, it is easier on the eyes!

Ja*****, 2024-11-28

App recently started freezing and popup saying app not responding. Reloading sometimes helps, but not always. Update - now it freezes every time. After uninstalling and reinstalling, the issue still remains. It's frustrating and useless. No response from AFCU.