Reviews of Explorer - AMNH NYC

By: American Museum of Natural History App

List of user reviews and ratings for Explorer - AMNH NYC

Total ratings

3.98 (Rating count: 1,053)

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Review summary

Users praise Explorer for indoor navigation and context-rich exhibit info that saves time, but report stability problems, missing in-app navigation features like a full map or exhibit index, and ticket-linking issues, along with some confusing UI. The core navigation is strong while reliability and planning features need work.

Pros

Accurate indoor navigation that helps you reach exhibits quickly.
Helps you know where you are in the museum with helpful routing and position indication.
Provides exhibit information and videos that enrich the visit.
Saves time and reduces the need to carry a big map.
Overall positive usability and usefulness for visiting the museum.

Cons

Frequent crashes and stability issues on multiple Android devices (e.g., Pixel 6 Pro, Galaxy J3).
Missing a comprehensive in-app map, exhibit index, or floor/grouping to browse efficiently.
Ticket management is unstable: hard to find reserved tickets and linking tickets can crash.
Usability/UI issues: confusing controls, unclear floor levels, and navigation start hints.

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User Reviews

Recent rating average: 3.50

All time rating average: 3.98

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23% (7)

Date	Author	Comment
2026-06-08	Ev*****	Found out that I needed to turn on bluetooth instead of location. I also used museum wifi. Even with this on sometimes I found myself going the wrong way and saw my 'location' jump around the map. No tech is perfect. I stopped and looked at the different hall signs and compared it to my phone, just like a paper map. I do like that this app made it easier to find the bathrooms and cafes... the reasons why I'm keeping this app.
Found out that I needed to turn on bluetooth instead of location. I also used museum wifi. Even with this on sometimes I found myself going the wrong way and saw my 'location' jump around the map. No tech is perfect. I stopped and looked at the different hall signs and compared it to my phone, just like a paper map. I do like that this app made it easier to find the bathrooms and cafes... the reasons why I'm keeping this app.
2026-05-07	St*****	Location doesn't work. Despite giving all the required permissions and reopening the app.
Location doesn't work. Despite giving all the required permissions and reopening the app.
2026-01-28	Ma*****	Best place to seek knowledge
Best place to seek knowledge
2025-10-20	Be*****	Nigeria news on this week
Nigeria news on this week
2025-03-15	Al*****	Not very useful without the ability to superimpose your favorites on the map or at least group them by floor so you can see them in an efficient order.
Not very useful without the ability to superimpose your favorites on the map or at least group them by floor so you can see them in an efficient order.
2024-09-29	Ja*****	The point to point navigation inside the museum is great. I was able to get everywhere I wanted very easily.
The point to point navigation inside the museum is great. I was able to get everywhere I wanted very easily.
2024-07-31	Je*****	does not work , does not show where to walk and ramps and platforms are not clearly ondicated. worse, directions are simply false probably due to their bluetooth location technique. terrible.
does not work , does not show where to walk and ramps and platforms are not clearly ondicated. worse, directions are simply false probably due to their bluetooth location technique. terrible.
2024-01-16	Jo*****	Good
Good
2023-11-10	Ma*****	All is good...
All is good...
2023-10-13	Le*****	WAY too hard to find your reserved tickets.
WAY too hard to find your reserved tickets.