Reviews of City of Hope

By: City of Hope App

List of user reviews and ratings for City of Hope

Total ratings

4.77 (Rating count: 260)

Receive review notifications

Get notified when new reviews are posted so you can respond quickly.

See reviews on Google Play Store

View and respond to reviews directly on the store page.

Visit

Review summary

Users appreciate the City of Hope app for its ease of use, fast access to test results, and ability to communicate with healthcare providers, making cancer treatment management convenient. However, common issues include scheduling difficulties, incomplete access to medical records, and missing features like live chat and printing options. Despite some functional bugs, patients value the app's role in their care experience, highlighting City of Hope's high-quality cancer treatment services.

Pros

App provides timely access to test results, often within minutes.
Easy to use with a clear layout and informative about medical records.
Allows communication with doctors and care team, improving patient-provider interaction.
Consolidates multiple aspects of patient care in one place, making it convenient.
Highly regarded and appreciated by users for managing cancer treatment effectively.

Cons

Scheduling issues, including appointments not respecting user preferences and difficulty rescheduling.
Some users report incomplete access to test results, images, or medical records within the app.
Lack of certain features like printing schedules, phone numbers, and live chat support.
App bugs and functionality problems such as non-working surveys and difficulty navigating appointments.

Upgrade to see all 22 reviews

User Reviews

Recent rating average: 4.30

All time rating average: 4.77

Upgrade to see all 22 reviews

18% (4)

Date	Author	Comment
2025-01-05	Ca*****	Professional, straight forward with reports. I am Blessed Coming to the City of Hope. Test results can be seen on this app & can be discussed at the same time of your MD's appointment.
Professional, straight forward with reports. I am Blessed Coming to the City of Hope. Test results can be seen on this app & can be discussed at the same time of your MD's appointment.
2024-12-13	Au*****	I love this app. I can see what's going on with my treatment at all times. Test results come in within minutes of your tests. It's great
I love this app. I can see what's going on with my treatment at all times. Test results come in within minutes of your tests. It's great
2024-10-15	Ra*****	The worst place I ever seen. They passed me off to 3 different doctors. Haven't seen one. When I get there to get my test done. I was to see a doctor. He or she pass me to another. Doctor. And wanted me to come back. Very unprofessional.
The worst place I ever seen. They passed me off to 3 different doctors. Haven't seen one. When I get there to get my test done. I was to see a doctor. He or she pass me to another. Doctor. And wanted me to come back. Very unprofessional.
2024-10-12	Ar*****	The scheduling dept is incredible. Both Ylolanda & Cellii went out of their way to try to achieve a solution to get me released after a CT Guided Biopsy. Celli was very patient going back & forth regarding protocol & I'm to hear back from Social Services on Monday.. Felt very well taken care of. Note that the after call survey was not working properly & touching the rating numbers were not going through, & the call cut off before I could record a comment.
The scheduling dept is incredible. Both Ylolanda & Cellii went out of their way to try to achieve a solution to get me released after a CT Guided Biopsy. Celli was very patient going back & forth regarding protocol & I'm to hear back from Social Services on Monday.. Felt very well taken care of. Note that the after call survey was not working properly & touching the rating numbers were not going through, & the call cut off before I could record a comment.
2024-08-21	Ve*****	Interested in Lab results from last visit.. unable to see them to compare with outside Lab results.
Interested in Lab results from last visit.. unable to see them to compare with outside Lab results.
2024-08-08	Da*****	Easy to use. Would be better if phone numbers were provided
Easy to use. Would be better if phone numbers were provided
2024-08-07	Cy*****	I love being able to see my husband's labs, tests, and provider notes easily. And communicate with his treatment easily.
I love being able to see my husband's labs, tests, and provider notes easily. And communicate with his treatment easily.
2024-07-19	br*****	COH is a highly regarded and finely tuned cancer killing machine. Like anything else, there are a few oops and gotchas but they recover quickly and make things work. I am not easily impressed, but they impress me. Do not ask them to fix your broken leg or cure whatever other problem you have, that's not what they do. They do cancer. Only. And they do it very well. You don't ask a transmission shop to do bodywork on your car also, simply because it's a car and similar. Same deal.
COH is a highly regarded and finely tuned cancer killing machine. Like anything else, there are a few oops and gotchas but they recover quickly and make things work. I am not easily impressed, but they impress me. Do not ask them to fix your broken leg or cure whatever other problem you have, that's not what they do. They do cancer. Only. And they do it very well. You don't ask a transmission shop to do bodywork on your car also, simply because it's a car and similar. Same deal.
2024-07-14	Ch*****	Wonderful place!!!!!! And the app is easy to work with.
Wonderful place!!!!!! And the app is easy to work with.
2024-06-23	Da*****	Wonderful easy app !! Keep in touch with ease!!
Wonderful easy app !! Keep in touch with ease!!