Dynamics 365 Integration for Gmail

Track emails, sync calendars, work with activities, convert important emails into Dynamics 365 activities without leaving Gmail and…

Total ratings

4.47 (Rating count: 15)

Review summary

These summaries are automatically generated weekly using AI based on recent user reviews. Chrome Web Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.
Pros
  • Emails are tracked successfully in CRM.
  • Easy to find emails in CRM.
  • New features, including two-way sync with Google Calendar.
  • Improved design in the latest version.
  • Support is responsive and helpful.
Cons
  • Many bugs and issues reported, making it unusable.
  • Support is perceived as ineffective.
  • No ability to add Gmail replies to CRM.
  • Inconsistent performance across different browsers and systems.
  • No refund policy even if the product fails to work.
Most mentioned
  • Does not work at all.
  • No refunds even for malfunctioning product.
  • Inability to add replies to CRM.
  • Good tracking of emails.
  • Improvements in new versions.
See reviews for Dynamics 365 Integration for Gmail on Chrome Web Store

Recent reviews

Recent rating average: 3.40
All time rating average: 4.47

Rating filters

5 star
60% (6) 4 star
0% 3 star
0% 2 star
0% 1 star
40% (4)
Date Author Rating Lang Comment
2022-09-14
Lee Moreau		 This plugin is total garbage and doesn't work at all. We tried it out but it said we had already done a trial years ago so I just went ahead and signed up for 4 licences. That was months ago, it hasn't worked ever since. Gestures and pressing back don't work when you have an email open, the only way to go back to the inbox is by clicking Inbox. The support people would tell me a new update was out and to update, but when I'd check I'd always already be on that version, yet same issue. I've tried on Chrome, Safari, FireFox on Mac, as well as Edge, Chrome and FireFox on Windows 11. I've had 4 employees all test it and it does it for every single one of them. I even used a brand new PC with a brand new Chrome profile and same thing. We gave up and uninstalled a month ago when it started causing more issues like showing big white boxes on the left of the display. Just for fun I reinstalled it now, since the company said they do not give refunds even if the product doesn't work. Guess what? SAME issue it STILL does not work. Avoid this like the plague, it's SO buggy and doesn't work at all. Their support people are completely useless, and to tell a customer no refund on a product that doesn't work is absolutely horrible customer service. We had to file a dispute with our credit card company to get our money back, since the product we paid for is not what we received.
2022-09-14
Lee Moreau		 en This plugin is total garbage and doesn't work at all. We tried it out but it said we had already done a trial years ago so I just went ahead and signed up for 4 licences. That was months ago, it hasn't worked ever since. Gestures and pressing back don't work when you have an email open, the only way to go back to the inbox is by clicking Inbox. The support people would tell me a new update was out and to update, but when I'd check I'd always already be on that version, yet same issue. I've tried on Chrome, Safari, FireFox on Mac, as well as Edge, Chrome and FireFox on Windows 11. I've had 4 employees all test it and it does it for every single one of them. I even used a brand new PC with a brand new Chrome profile and same thing. We gave up and uninstalled a month ago when it started causing more issues like showing big white boxes on the left of the display. Just for fun I reinstalled it now, since the company said they do not give refunds even if the product doesn't work. Guess what? SAME issue it STILL does not work. Avoid this like the plague, it's SO buggy and doesn't work at all. Their support people are completely useless, and to tell a customer no refund on a product that doesn't work is absolutely horrible customer service. We had to file a dispute with our credit card company to get our money back, since the product we paid for is not what we received.
2019-08-20
Krasimir Nachev		 I think this extension is the best solution for the Dynamics CRM Gmail integration. All emails are tracked successfully, it is easy to find them in CRM. New features are good and the support is just perfect! Thank you very much guys for your good product.
2019-08-20
Krasimir Nachev		 en I think this extension is the best solution for the Dynamics CRM Gmail integration. All emails are tracked successfully, it is easy to find them in CRM. New features are good and the support is just perfect! Thank you very much guys for your good product.
2018-07-30
Tim Wiedeman		 Current version is incomplete. Do not download if you need to add gmail replies to CRM. Extension only allows add to CRM when sending a new email or when receiving a new email. You CAN NOT add a reply to CRM. I will gladly give 5 stars when they update to solve this major functionality gap.
2018-07-30
Tim Wiedeman		 en Current version is incomplete. Do not download if you need to add gmail replies to CRM. Extension only allows add to CRM when sending a new email or when receiving a new email. You CAN NOT add a reply to CRM. I will gladly give 5 stars when they update to solve this major functionality gap.
2017-09-28 Elly Emerson I think this extension is the best solution for the Dynamics CRM Gmail integration. All emails are tracked successfully, it is easy to find them in CRM. New features are good, especially two-way sync between Dynamics CRM and Google calendar. The new design looks very good. Way to go!
2017-09-28
Elly Emerson		 en I think this extension is the best solution for the Dynamics CRM Gmail integration. All emails are tracked successfully, it is easy to find them in CRM. New features are good, especially two-way sync between Dynamics CRM and Google calendar. The new design looks very good. Way to go!
2017-09-26 Hooray Frankl New version is much better. They improved existing functionality, fixed some problems and created new design which is really nice. Great job! Highly recommended.
2017-09-26
User Name		 en New version is much better. They improved existing functionality, fixed some problems and created new design which is really nice. Great job! Highly recommended.