HubSpot Sales
Email tracking, CRM for Gmail, and sales productivity tools in your inbox
Total ratings
4.44
(Rating count:
8,302)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
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spammy, or outdated. Pros
- Tracks opens, replies, and integrates well with HubSpot.
- Works from multiple email clients including Gmail, Outlook, iPhone, and MacMail.
Cons
- Frequent lag and performance issues, making Gmail unusable for some users.
- Constantly logs users out, requiring repeated logins and causing frustration.
- Limited functionality with sidebar; some features open new tabs instead of working within the extension.
- High permissions requested that some users find excessive and concerning.
Most mentioned
- Issues with logging out and requiring re-authentication.
- Performance problems causing lag or failure to load.
- General dissatisfaction with support and resolution times from HubSpot.
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Recent reviews
Recent rating average:
1.80
All time rating average:
4.44
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| Date | Author | Rating | Lang | Comment |
|---|---|---|---|---|
| 2024-11-06 |  | | en | It tracks opens, replies, and everything is capable right from HubSpot. If you use your client, like Outlook installed on you desktop, and you don't have Gmail, or any of the other providers, there is a tracking email that is loaded into your address book, that you can BCC every outbound email when your not in CRM. It also works from iPhone and MacMail. |
| 2024-11-05 |  | | en | HubSpot team, we've been using your solution for years. But asking for a permission to "Read and change all your data on all websites" for CRM is too much, don't you find? Access to and changing(!) user's data in all(!) websites is none of CRM app's business. Please reconsider. |
| 2024-10-31 |  | | en | why on hell you changed your prerequisites to read ALL the data on ALL websites that I visited??? |
| 2024-10-30 |  | | en | Lately HS Sales has been responsible for making my Gmail inbox unusable. So laggy, my emails barely load and send. This is unacceptable from a critical integration I have to use. |
| 2024-10-30 |  | | en | Terrible lag. Forced to inactive this extension. |
| 2024-10-28 |  | | ||
| 2024-10-28 |  | | en | Always bugged. I have re-installed the addon two times. Almost every time I send an email (Outlook), I have to log back into Hubspot via the Outlook addon, and sometimes it does not work (error message). Maybe after I refresh Outlook 2 times I can log back into hubspot. The pin does not work. It also does not log my emails, even after re-installing the addon. I get an error message. Hubspot customer service did nothing to solve it. |
| 2024-10-25 |  | | en | Constantly logs out and never tells you so when you really need to know if an email was delivered - nope. Its a shame that I pay $1850 a month for a pretty solid crm, marketing, support, website hosting service and they can't sort out how to make a browser extension that works. I told my team today to find an alternative at what we pay it is outrageous that they can't deliver a simple extension. |
| 2024-10-18 |  | | en | the problem remains unresolved. |
| 2024-10-16 |  | | en | Stopped working in Vivaldi, Chrome, and Safari. HubSpot support only goes so far. I hope they fix it soon. |
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