Total ratings
4.00 (Rating count: 9,314)
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Review summary
Pros
- Easy to use
- Convenient compared to the web interface
- User friendly
- Intuitive design
Cons
- No English version available
- Frequent crashes and app instability
- Limited functionality and features
- Cumbersome login process with email and password
- Inability to view communication with the insurer through the app
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User Reviews
Recent rating average: 2.30
All time rating average: 4.00
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-08-28 | no english version and they purposely stop you from taking screenshots so you can't even translate it in another app | ||
| no english version and they purposely stop you from taking screenshots so you can't even translate it in another app | |||
| 2024-02-26 | It is an easy to use app and the services are pretty fast. | ||
| It is an easy to use app and the services are pretty fast. | |||
| 2024-01-02 | It's disappointing that the application lacks an English translation. Due to this, I am considering switching to a different healthcare provider next year | ||
| It's disappointing that the application lacks an English translation. Due to this, I am considering switching to a different healthcare provider next year | |||
| 2023-11-02 | Does not work with 2FA via SMS enabled. Does not use google password suggestions or history. | ||
| Does not work with 2FA via SMS enabled. Does not use google password suggestions or history. | |||
| 2023-09-09 | When declaring costs, the app randomly decides to crash when you take too long. This app is basically a portal function to their website, a tad bit old fashion and lacks the convinence of a modern app. | ||
| When declaring costs, the app randomly decides to crash when you take too long. This app is basically a portal function to their website, a tad bit old fashion and lacks the convinence of a modern app. | |||
| 2023-05-05 | The insurer service via this app is incomplete. Ohra debits it's customers without preannouncing this in this app. The preannouncing is done via an old fashioned portal on the web. This is confusing for customers. I spoke to OHRA as they contacted me and the matter is sorted! Reaching out to loyal customers is key 🗝️. | ||
| The insurer service via this app is incomplete. Ohra debits it's customers without preannouncing this in this app. The preannouncing is done via an old fashioned portal on the web. This is confusing for customers. I spoke to OHRA as they contacted me and the matter is sorted! Reaching out to loyal customers is key 🗝️. | |||
| 2023-03-13 | Convenient to use. Would be perfect if I could choose English language as well. | ||
| Convenient to use. Would be perfect if I could choose English language as well. | |||
| 2023-02-23 | This app doesn't work. It crashes on startup, and just gives a generic "something has gone wrong" error message. I've contacted their support department, but after about a month I've yet to receive anything but emails asking for my personal details (which have no bearing on the issue), and no solution of any kind. I'm considering moving to an insurer that has a working app, and actually takes complaints seriously. Steer clear of this one. EDIT (version 6.2.0): The problem still persists. | ||
| This app doesn't work. It crashes on startup, and just gives a generic "something has gone wrong" error message. I've contacted their support department, but after about a month I've yet to receive anything but emails asking for my personal details (which have no bearing on the issue), and no solution of any kind. I'm considering moving to an insurer that has a working app, and actually takes complaints seriously. Steer clear of this one. EDIT (version 6.2.0): The problem still persists. | |||
| 2022-12-31 | Tried to upload the invoice from the doctor, a pop-up appears: chose your attachment. Not an active link, I cannot select anything. I go to the website and that button works but I can only attach from my pictures folder. I happen to have a pdf in my downloaded folder that I cannot access. I guess I will have to print it and then take a picture, for now I gave up. | ||
| Tried to upload the invoice from the doctor, a pop-up appears: chose your attachment. Not an active link, I cannot select anything. I go to the website and that button works but I can only attach from my pictures folder. I happen to have a pdf in my downloaded folder that I cannot access. I guess I will have to print it and then take a picture, for now I gave up. | |||
| 2022-12-05 | Easy, intuitive, and user friendly app. Suitable for young and old. | ||
| Easy, intuitive, and user friendly app. Suitable for young and old. | |||
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