Reviews of Praxis

By: Maxeda DIY Group

List of user reviews and ratings for Praxis

Total ratings

4.43 (Rating count: 54,349)

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Review summary

Users appreciate Praxis app for offering discounts, loyalty benefits, and convenient features for regular shoppers. However, multiple reviews highlight significant usability issues such as clunky interface, difficulty browsing, problems with discount code acceptance, lack of proper order tracking, and poor customer support experience including delayed deliveries and limited communication options. The app often logs users out inconveniently, and features like purchase history and persistent shopping carts are either missing or unreliable.

Pros

Offers discounts and loyalty program benefits via the app, such as Praxis Plus QR code and discount codes.
Convenient for regular Praxis customers to use for shopping and accessing discounts.
Allows customers to provide Airmiles and Praxis discount cards and pay from phone.
Has a good variety of stock that other shops may not have.

Cons

App is clunky, slow, and has usability issues such as poor UI, difficulty browsing, and non-persistent carts.
Order tracking and purchase history features are lacking or require being logged in at purchase to show orders, which is not intuitive.
App frequently logs users out, making it inconvenient especially for elderly or in-store checkout situations.
Discount codes often do not work properly or are not accepted, causing frustration.
Customer service is poor, with late deliveries, lack of communication, and difficult contact methods.

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User Reviews

Recent rating average: 2.10

All time rating average: 4.43

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89% (8)

Date	Author	Comment
2024-12-27	As*****	Really handy and convenient app. Love it!
Really handy and convenient app. Love it!
2024-09-02	Ca*****	Good shop, ussualy has things in stock that others shops dont have
Good shop, ussualy has things in stock that others shops dont have