토탈케어/홈케어 – 스카이라이프

Do you find mobile phone security settings difficult?

Total Care/Home Care identifies dangerous settings for you and guides you step-by-step on how to change them.

■ Phishing & Hacking Prevention Check

Check five items at once with a single button.

· Antivirus Installation Status — Verify that antivirus software is installed and running to filter out malicious apps.

· Lock Screen Settings — Check if the screen lock is enabled to protect against loss or theft.

· Google Play Protect — Verify that Google's default app scanning feature is turned on.

· Developer Options — Check if features that could be exploited for remote control are enabled.

· Install Unknown Sources — Verify that you can install apps downloaded from outside the store.

The check results are displayed categorized as 'Good / Vulnerable / Needs Verification'.

We explain in simple terms why an issue is dangerous and what damage it could lead to if left as is,

and provide instructions on how to take action so you simply need to follow the steps for the items that need changing.

A button to go directly to the settings screen is also provided.

Items that the app cannot automatically identify due to device limitations are categorized as 'Verification Required,' and we will inform you where to check them directly.

■ Remote Inspection by a Counselor

If you find it difficult to change settings on your own, a counselor will assist you while viewing the screen together.

· Call the Customer Center to request a remote inspection, and we will provide you with a 4-digit verification code.

· Enter the verification code into the app to connect with a counselor.

· The counselor will guide you while viewing the screen and will operate the app on your behalf if necessary.

· You can disconnect immediately at any time by pressing 'End Connection.'

During the remote inspection, the screens of banking, card, and authentication apps will be automatically hidden so that they are not visible to the counselor.

However, since we cannot hide all apps, please disconnect briefly when entering passwords.

Remote inspections can also be scheduled. If you request a date and time that is convenient for you, we will connect you at that time.

■ Permissions Used by the App

· Phone — Used to verify your registered mobile phone number. · Notifications — We will send you inspection results and remote inspection scheduling information.

· Display over other apps — Used to display the guidance screen during remote inspection.

· List of installed apps — Used to check for 'Installed apps from unknown sources'.

· Screen sharing — Used to share the screen with the agent during remote inspection.

· Accessibility — Used for the agent to operate the screen on your behalf during remote inspection.

Screen sharing and accessibility permissions are used only if you have personally agreed to them when starting the remote inspection, and they will stop immediately upon disconnection.

■ Inquiries

Customer Center 1566-3049

Weekdays 09:00 ~ 18:00 (Closed on weekends and public holidays)