Reviews of FreightSmith

By: FreightSmith, LLC

List of user reviews and ratings for FreightSmith

Total ratings

4.45 (Rating count: 10,141)

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Review summary

FreightSmith app offers a digital system for check-in and payments at freight locations, which some users find efficient once accustomed to it. However, many reviewers report major issues including frequent app errors, repetitive data entry, payment processing problems requiring phone assistance, and poor user interface. Customer support is often unhelpful and communication problematic. Other concerns include slow unloading waits despite appointments, notification failures, and privacy worries due to mandatory app use. Overall, while the app aims to streamline freight payments, multiple reliability and usability issues detract significantly from user experience.

Pros

The app enables check-in and payment processes at receivers, providing a modern system to manage unloading and payments.
Once users become familiar with the app, it can work well and streamline some tasks.
Helpful for professional and fast unloading processes.
Some users found the check-in process quick when it functions properly.
Provides a way to pay lumpers and track freight payments digitally.

Cons

App has significant reliability issues including repeated information entry, difficulty completing check-in, and app failures.
Payment processing is problematic; credit card payments often rejected, requiring phone calls and causing delays.
App interface is not user-friendly; it loads incorrectly on some screens making it unreadable or hard to navigate.
Poor customer support with communication difficulties and inability to resolve issues efficiently.
App functionality is hindered by poor cell phone reception and technical bugs such as GPS check-in problems and lack of notification for bill readiness.
Privacy concerns due to forced app installation and multiple similar payment apps causing storage issues.

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User Reviews

Recent rating average: 3.40

All time rating average: 4.45

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48% (57)

Date	Author	Comment
2026-06-05	Lu*****	these warehouse want to use these apps to make things "easier" but end up making things so much harder than they have to be. this thing is completely useless
these warehouse want to use these apps to make things "easier" but end up making things so much harder than they have to be. this thing is completely useless
2026-06-04	ma*****	my experience at this facility is great
my experience at this facility is great
2026-06-01	J *****	easy to use
easy to use
2026-05-30	Ev*****	buen servicio
buen servicio
2026-05-27	Ca*****	I open the app it says I have a payment due I click on the payment ,it does nothing. also there are buttons at the bottom of the screen that you can't get to if you use on screen home and back buttons. so then I go to pay on my web browser I enter the credit card number and it keeps telling me it needs a CVV code but yet there's no place to enter a CVV code. it's like do you even try your own product before you put it out there
I open the app it says I have a payment due I click on the payment ,it does nothing. also there are buttons at the bottom of the screen that you can't get to if you use on screen home and back buttons. so then I go to pay on my web browser I enter the credit card number and it keeps telling me it needs a CVV code but yet there's no place to enter a CVV code. it's like do you even try your own product before you put it out there
2026-05-27	Ra*****	very professional
very professional
2026-05-21	Mi*****	3 hours of delayed time waiting for Lumper receipt because of a system error
3 hours of delayed time waiting for Lumper receipt because of a system error
2026-05-21	In*****	check in app : ok UPLOAD BOL/ POD on the app !! will make it easier for all
check in app : ok UPLOAD BOL/ POD on the app !! will make it easier for all
2026-05-20	fn*****	good service
good service
2026-05-20	An*****	Fast and convenient ! Easy to use!
Fast and convenient ! Easy to use!