Reviews of FreightSmith

By: FreightSmith, LLC App

List of user reviews and ratings for FreightSmith

Total ratings

4.43 (Rating count: 10,359)

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Review summary

FreightSmith app offers a digital system for check-in and payments at freight locations, which some users find efficient once accustomed to it. However, many reviewers report major issues including frequent app errors, repetitive data entry, payment processing problems requiring phone assistance, and poor user interface. Customer support is often unhelpful and communication problematic. Other concerns include slow unloading waits despite appointments, notification failures, and privacy worries due to mandatory app use. Overall, while the app aims to streamline freight payments, multiple reliability and usability issues detract significantly from user experience.

Pros

The app enables check-in and payment processes at receivers, providing a modern system to manage unloading and payments.
Once users become familiar with the app, it can work well and streamline some tasks.
Helpful for professional and fast unloading processes.
Some users found the check-in process quick when it functions properly.
Provides a way to pay lumpers and track freight payments digitally.

Cons

App has significant reliability issues including repeated information entry, difficulty completing check-in, and app failures.
Payment processing is problematic; credit card payments often rejected, requiring phone calls and causing delays.
App interface is not user-friendly; it loads incorrectly on some screens making it unreadable or hard to navigate.
Poor customer support with communication difficulties and inability to resolve issues efficiently.
App functionality is hindered by poor cell phone reception and technical bugs such as GPS check-in problems and lack of notification for bill readiness.
Privacy concerns due to forced app installation and multiple similar payment apps causing storage issues.

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User Reviews

Recent rating average: 3.10

All time rating average: 4.43

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47% (61)

Date	Author	Comment
2026-06-25	DA*****	I hate this app
I hate this app
2026-06-23	TY*****	need better signage on service road.
need better signage on service road.
2026-06-22	Re*****	not bad
not bad
2026-06-19	Ju*****	Cool
Cool
2026-06-18	Rh*****	app is very bad to deal with
app is very bad to deal with
2026-06-15	Ri*****	Forced to download to unload at dg. Would not accept any possible numbers on sign in. An inferior replacement for the person behind the desk who I still had to talk to, and give the paperwork to.
Forced to download to unload at dg. Would not accept any possible numbers on sign in. An inferior replacement for the person behind the desk who I still had to talk to, and give the paperwork to.
2026-06-15	MO*****	unfamiliar, but getting familiar and easy process
unfamiliar, but getting familiar and easy process
2026-06-15	Ro*****	when checking in scan code on gate park wait for text put paperwork in back of trailer and then makes you download load app for payment
when checking in scan code on gate park wait for text put paperwork in back of trailer and then makes you download load app for payment
2026-06-11	Ra*****	your horrible no receipt upon pay yet no payment you can't leave needs work bad
your horrible no receipt upon pay yet no payment you can't leave needs work bad
2026-06-11	sc*****	the app is nice
the app is nice