Reviews of zondacrypto - crypto exchange

By: BB Trade Estonia

List of user reviews and ratings for zondacrypto - crypto exchange

Total ratings

2.91 (Rating count: 1,443)

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Review summary

Users praise the app for fast, intuitive trading and smooth transactions, with fingerprint login improving on Android 10. However, many face issues with identity verification and SMS code delivery, leading to frozen withdrawals and registration failures. Customer support is often slow or unresponsive, compounding frustration. The login process involving QR codes is confusing and lacks clarity. Some report app crashes during KYC and persistent connection problems. Overall, while functionality is appreciated, verification and support shortcomings significantly impact user experience.

Pros

Fast and easy trading with smooth buy and sell functions.
Effective support service that can resolve issues within a week despite initial communication delays.
Fingerprint login feature works well after updating to Android 10.
App is trusted, quick, and more intuitive than the desktop website.
Deposits and withdrawals function perfectly as per some user experiences.

Cons

Verification process is problematic including SMS code delivery failures and birthdate verification errors.
KYC process causes app and site crashes and is often unresponsive or locked, leading to withdrawal freezes.
Customer support is slow, poorly communicative, and sometimes unhelpful, especially in identity verification cases.
The login method requiring a QR code is confusing and not well explained compared to using Google Authenticator.
Connectivity issues occur with the app displaying connection errors and becoming inaccessible at times.

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User Reviews

Recent rating average: 1.70

All time rating average: 2.91

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135% (23)

Date	Author	Comment
2026-04-19	Hu*****	the worst cryptocurrency app. never can withdraw my money because of always technical issues
the worst cryptocurrency app. never can withdraw my money because of always technical issues
2026-04-11	Ce*****	Impossible to withdraw BTC, stuck for several days on "pending".
Impossible to withdraw BTC, stuck for several days on "pending".
2025-11-25	fa*****	sms code not working
sms code not working